SHL test guide for clients

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To make best use of both the SHL OPQ and the Ability Tests within the recruitment and selection process there are some key points worthy of consideration before embarking on their use:

How to Use SHL OPQ and Ability Tests in a Selection Process

  1. Identify the job requirements
    Identifying early on in the recruitment and selection process which skills, behaviours and attributes are critical to the job, will enable you to pinpoint the crucial information you wish to attain from the OPQ and/or Ability Tests.

    This will help you decide which type of OPQ report will provide you with the most relevant information. KSL Training or SHL can provide example reports.

    Any job analysis you can do before hand that helps you to identify the attributes of those employees who are or have recently been particularly successful in the role (subject to no major job or organisation changes) will help you to focus on the most crucial aspects of the candidate’s responses within the OPQ report.

  2. Plan the timing of the OPQ/Ability Tests
    In the planning stage, it is helpful to consider which stage of the selection process would be the most effective to use the OPQ and/or Ability Tests. Many organisations use the Ability Tests to initially screen applicants where a large volume of applications are likely to be received for the job or where the employer wishes to raise the quality of candidates selected for interview.

    The OPQ is then used just prior to the interview at the second stage of selection, allowing the interviewer to plan their questions in a focused manner, ensuring that the candidate’s self assessment report is accurate, whilst managing the costs associated with these tools in the most effective way.

  3. Confirm attributes and skills reported from the OPQ/Ability Tests
    Within the selection process it is best practice to measure the key skills you are looking for at least on two occasions. Considering the selection methods you will therefore use carefully, will help you to achieve this. For example, if influencing skills are critical within the job role, the OPQ report will help you to identify how influential the candidate sees himself or herself.

    To confirm this, you may wish to use a competency based interview question to get the candidate to provide you with a real life example of when they have had to influence someone to achieve something important in their job or life. Alternatively, you could ask the candidate to role play a scenario where they have to influence you or a colleague acting as a customer/client.

  4. Provide candidate feedback
    Due to ethical reasons, candidates should be provided with feedback on the results of the test and/or questionnaire they have completed. This feedback can be provided in either a verbal or written format. SHL provide automated OPQ candidate reports for this purpose, and at KSL Training, we can provide either face-to-face or telephone feedback. Alternatively you can use a trained in-house practitioner to provide candidate feedback.

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Supervising Candidates

The on-line SHL Verify Ability Testing service and OPQ can both be completed by a candidate without supervision. These Verify Tests, offered in Numerical and Verbal Critical Reasoning, can offer additional security by asking the candidate to complete a second, shorter version of the test with questions aimed at the candidate’s first reported ability level.

This will then enable SHL to confirm whether or not the second test results reflect the candidate’s initial reported ability level. You will need to have a Level A trained administrator to operate the second stage of this Verify process.

If you decide, as part of your selection process to invite your candidates to take the tests and/or questionnaire under your supervision, the following tips may help:

  1. Create the right environment
    Provide a quiet, light room for the candidates and ensure no interruptions occur such as a telephone ringing. Ask all candidates to ensure their mobile phone is switched off and ask them to refrain from leaving the room until all candidates have completed the questionnaire/tests.
  2. Explain why you are asking the candidate to complete the questionnaire/test
    Provide an overview of how you will be using the information from the OPQ and/or Ability Tests within the selection or development process, and answer any questions that the candidate may have.
  3. Provide sufficient resources
    Provide a few pieces of paper and a pen to each candidate to make notes whilst they are completing the on-line questionnaire/test. For the Numerical Critical Reasoning Test, a calculator is allowed, so make these available to each candidate.
  4. Allow candidate to practice before hand
    In each ability test or personality questionnaire, the candidate will be provided with a few practice questions to become familiar with the process. Allow sufficient time to ensure each candidate understands the process and how he or she calculated the correct answer in an Ability Test before moving onto the main questions.

    To be consistent in your supervision of candidates and to manage your time effectively, you may allow the candidates two opportunities to practice the test questions. You can also suggest to the candidates that they complete the practice test questions available on SHL’s website at: http://www.shldirect.com/ prior to attending the assessment.

  5. Schedule a break between tests
    If you are going to ask your candidate to complete the OPQ and the two ability Tests you may wish to consider providing a structured break with refreshments to enable the candidates to maintain a good level of concentration. At the very least, candidates should be offered a break between taking the OPQ and the tests.
  6. Ensure the candidate has completed the questionnaire/test
    At the end of answering the questions, ensure each candidate has pressed the completion and log out button. This signals the technology to summarise the candidate’s responses into the report format.
  7. Advise candidates when and how feedback will be available
    At the end of the assessment, advise the candidates when and in what format feedback will be provided, i.e. face-to-face, telephone or written.
  8. Be consistent with each candidate
    Regardless of how many candidates you are asking to complete the OPQ and/or Ability Tests, be consistent with the time, environment, resources and support you provide to each one. The key is to ensure that each candidate has the same opportunity to do their best.
  9. Provide specific support to candidates with disability
    For those candidates who have a disability that may affect their ability to perform well or accurately, ascertain their requirements for additional support. We will then see how we can appropriately help them, for example, SHL provide free paper based tests to candidates with poor eyesight requiring larger sized fonts.

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