First Line Manager Training – part 2

Suitable for new managers, team leaders and supervisors.

Course objectives

By the end of this one-day team leader course, the participants will have:

• Recognised the characteristics of high performing teams and identified ways to engender effective team working
• Been introduced to different styles of communication and how to adapt their communication style to create understanding and rapport with others
• Identified strategies for helping team members cope with their potential responses to change in the workplace
• Identified and practised techniques for managing difficult behaviour in the workplace

See course overview

Characteristics of high performance teams

• Defining a team
• Characteristics of high performing teams
• Stages of group development
• Ways to engender team working
• Group exercise ‘shapes’ and review, facilitator presentation, small group and individual exercise

Communication Styles

• Perceptions and filters
• Appreciating different communication styles
• Identifying our own communication style and preference
• Adjusting to other communication styles when managing team members
• Individual questionnaire, facilitator presentation, small group exercises, facilitated group review

Emotional responses to change

• Business and personal impacts of failing to deal with people’s needs & concerns
• Identifying our own response to change
• DREC change curve
• Identifying each phase and responding appropriately
• Conveying compelling reasons for change
• Practical activity and discussion in small groups with group learning review, facilitator presentation, individual exercise

Managing difficult behaviour in the workplace

• What causes difficult behaviour
• Strategies for responding to different behaviour styles
• Resolving conflict in a constructive way
• Facilitator presentation, small group exercise, facilitated group review

Next steps

• Review of learning
• Personal action planning
• Course feedback

The training will be supported with:

• A participant pre-course questionnaire and Communication Styles Questionnaire
• A colour printed workbook with tips, techniques and space for personal notes
• Access to our portfolio of management tips and performance guides

Check pricing

• Change Management
• Communication Skills
• Dealing With Difficult People
• First Line Manager (Part 1)
• High Performance Teams