Telephone skills course
Our comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. Available as a half-day or one-day programme.
KSL’s telephone skills training course is ideal for receptionist or customer support staff who make and answer calls on behalf of their organisation, thereby acting as the first point of contact for their customers and suppliers.
The course provides practical call handling training, teaching participants’ telephone techniques and skills to confidently answer calls, as well as how to constructively respond to customer telephone enquiries and handle customer complaints.
Key objectives of the telephone training course are to:
The telephone skills training will be supported with:
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Download the course overviews for telephone training, by clicking the links below:
Excellent. Very relaxed which made it an enjoyable way of learning.
Dawn Cowley, Live In Care Assistant, Access Care
Excellent training. Good materials and explained in a clear and precise way.
T. Ashton, Technical Support, Triax UK
Sarah’s energy and approach opened up the delegates and we had a very engaging and useful session. She managed to fit a lot in and we identified some follow-up internally.
Peter Carroll, Director of Medicines Information, Datapharm
We were engaged the whole time and the activities got everyone participating and involved.
Natasha, Customer Service Executive, GN Resound
Really enjoyed this training session and will take some great/effective ideas back and use when taking future telephone calls.
Michelle Hicks, Customer Service, GN Resound
I can’t thank Kim enough for showing me a better and improved way of dealing with very unhappy customers. She has given me a boost in confidence.
Toni Trevorah, Administrator, [Company name withheld]
I found this course extremely useful. It brought up things about telephone customer service I hadn’t considered before, but were very important.
Amy-Lee Fogwell, Sales Support Executive, Hitched.co.uk
Very useful, especially being new to answering the phones professionally.
Megan Couyer, Venues Sales Assistant, Hitched.co.uk
Lots of tips gained, so a useful day which will help tremendously.
Gavin Dellman, Membership Assistant, BCI
Very helpful and useful for the reception teams, to learn new skills and have an understanding of the importance of good telephone and general communication skills.
Kathy was absolutely fantastic – so enthusiastic and knowledgeable – Thank you Kathy!
Carolyn Walker, Practice Manager, Eyesite Practices Ltd
KSL Training4.7/5 stars from 30 reviews on FreeIndex and Google
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Telephone skills is one of our in-house training courses, which is typically run at the business premises of our client, for between 3 and 12 delegates. Please contact us for pricing.
Flexible, to suit client needs.
Through our network of experienced trainers, we deliver telephone training anywhere in the UK, including:
Please note: We can also run telephone techniques training in areas not listed, so please contact us for more information and pricing.