Communication Skills Training

Fast track your written and telephone communication skills

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Verbal communication

Communication Skills Course

Develop your business communication skills and build rapport with colleagues and customers.

A practical one-day training course focusing on effective communication and interpersonal skills for business. Also available in truncated form as a half-day course.

To enable participants to communicate clearly and with impact, by improving their verbal and non-verbal communication style, as well as enhancing interpersonal skills. Communicating effectively will soon seem effortless!

See course outline

The course provides communication skills training for individuals wishing to develop their interpersonal skills and build rapport with others in the workplace. The training covers effective communication strategies to enhance understanding and verbal communication with others.

This business-orientated course is also helpful to those providing or selling a service to others, as well as people responsible for managing communication across teams and the organisation.

Course objectives

By the end of this one-day communication training course, the participants will have:

  • Recognised different styles of communication and how to improve understanding and build rapport with others.
  • Reflected on different methods of communication and decided when each is most suitable.
  • Appreciated the role of body language and voice tone in effective communication.
  • Communicated their message in an effective and engaging way for the recipient.

See course outline

Forms and methods of communication

  • One-way versus two-way communication
  • Process of communication
  • Breakdown of communication
  • Different communication methods and their effectiveness
  • Presentation, exercise in trios, facilitated whole group discussion

Communication styles

  • Perceptions and filters
  • Appreciating different communication styles
  • Identifying our own communication style and preference
  • Adjusting to other styles
  • Individual exercise, facilitator presentation, small group exercises, facilitated group review

Non-verbal communication

  • Voice tone and projection
  • First impressions and building rapport
  • Body language
  • Active listening
  • Large and small group exercises, pairs practice with facilitated group review

Action planning and reflection

  • Review of learning
  • Individual reflection, action planning communication skills exercise with co-coaching, facilitated group review

The business communication training will be supported with:

  • An optional participant pre-course questionnaire and/or pre-course reading on effective communication
  • A colour printed workbook with tips, communication techniques and space for personal notes
  • An electronic pre-course Communication Styles questionnaire

Check pricing

Standard UK course pricing - communication skills

The pricing below is for delivering the communication skills course on a weekday, for the specified number of participants. Prices exclude travel expenses and optional workbook printing. We supply a free PDF for our client to print the training materials.

Half-day course…
  • 3-4 participants £625 +VAT
  • 5-6 participants £650 +VAT
  • 7-12 participants £695 +VAT
One-day course…
  • 3-4 participants £895 +VAT
  • 5-6 participants £950 +VAT
  • 7-12 participants £995 +VAT
2 x Half-day courses…

Run on the same weekday.

  • 6 participants £950 +VAT
  • 7-12 participants £995 +VAT
  • 13-24 participants £1095 +VAT
Type of course: In-house

Our communication skills training is run at the business premises of our client, on an agreed date. The minimum number of course participants is 3, read why.

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What's included

Our prices already include some tailoring of the course to your business needs, as standard. For example, we will embed your own work-based scenarios into the training, at no additional cost. Alternatively, to discuss a fully bespoke course…

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Discount pricing

Some additional discounts are available for not-for-profit organisations, the NHS and Public Sector, as well as registered charities…

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In-House Training Locations

We deliver in-house communication skills training for companies right across the UK and have local trainers covering the following areas:

  • London and the South East
  • The Thames Valley – including Slough, Maidenhead, Oxford and Swindon
  • Cambridge
  • Norwich and East Anglia
  • Leeds and Bradford
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Exeter and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

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Testimonials from previous attendees

CONTACT US TODAY

Complete our contact form and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.

If you prefer, you can email us your enquiry.

Minimum No. of Course Participants is 3, read why