Communication Skills Training

Fast track your written and telephone communication skills

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Verbal communication

Communication Skills Course

Develop your business communication skills and build rapport with colleagues and customers.

A practical one-day training course focusing on effective communication and interpersonal skills for business. Also available in truncated form as a half-day course.

To enable participants to communicate clearly and with impact, by improving their verbal and non-verbal communication style, as well as enhancing interpersonal skills. Communicating effectively will soon seem effortless!

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The course provides communication skills training for individuals wishing to develop their interpersonal skills and build rapport with others in the workplace. The training covers effective communication strategies to enhance understanding and verbal communication with others.

This business-orientated course is also helpful to those providing or selling a service to others, as well as people responsible for managing communication across teams and the organisation.

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By the end of this one-day communication training course, the participants will have:

  • Recognised different styles of communication and how to improve understanding and build rapport with others.
  • Reflected on different methods of communication and decided when each is most suitable.
  • Appreciated the role of body language and voice tone in effective communication.
  • Communicated their message in an effective and engaging way for the recipient.

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Forms and methods of communication

  • One-way versus two-way communication
  • Process of communication
  • Breakdown of communication
  • Different communication methods and their effectiveness
  • Presentation, exercise in trios, facilitated whole group discussion

Communication styles

  • Perceptions and filters
  • Appreciating different communication styles
  • Identifying our own communication style and preference
  • Adjusting to other styles
  • Individual exercise, facilitator presentation, small group exercises, facilitated group review

Non-verbal communication

  • Voice tone and projection
  • First impressions and building rapport
  • Body language
  • Active listening
  • Large and small group exercises, pairs practice with facilitated group review

Action planning and reflection

  • Review of learning
  • Individual reflection, action planning communication skills exercise with co-coaching, facilitated group review

The business communication training will be supported with:

  • An optional participant pre-course questionnaire and/or pre-course reading on effective communication
  • A colour printed workbook with tips, communication techniques and space for personal notes
  • An electronic pre-course Communication Styles questionnaire

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Our communication training is delivered “in-house” at your business premises anywhere in the UK, or at a venue of your choice. Contact us for pricing or to discuss your needs.

Training Dates

Flexible to suit client needs.

In-House Training Locations

We have professionally qualified trainers across the UK. This enables us to deliver in-house communication skills training courses to companies in the following locations:

  • London and the South East
  • The Thames Valley – including Slough, Maidenhead, Oxford and Swindon
  • Cambridge
  • Norwich and East Anglia
  • Leeds and Bradford
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Exeter and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

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Need a bespoke communication skills training course?

At KSL Training, even our standard courses include some tailoring to your business. To discuss a fully bespoke course call: +44 (0) 1635 890450

What’s included already…

  • Up to 30 minute telephone conversation with our office team
  • Pre-course information and activity
  • Embedding of your own work-based scenarios


Tailor the training…

  • Up to 60 minute telephone conversation with your chosen trainer
  • Up to 2 hours modification of existing training materials
  • Reinforce your policies and procedures within the training

+£450 per course

Fully Bespoke Training…

  • Half-day meeting with your chosen trainer to ensure the training meets your needs, building the ideal programme with you
  • A plan of how the learning will be applied and measured and an agreed project plan
  • 2 x 30 - 60 minute telephone conversations with the trainer

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Testimonials from previous attendees


Complete our contact form and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.

If you prefer, you can email us your enquiry.

Minimum No. of Course Participants is 3, read why