Customer service training
Raise levels of customer care with this practical training programme.
An engaging customer service training course to develop and fine-tune customer service skills, with half-day or one-day training options available.
This course is ideal for anyone seeking training in customer service and customer care. The majority of delegates attending our customer services courses are in customer facing or customer support roles, who want to develop their customer service skills and behaviours.
We are also experienced at providing bespoke training courses in customer services, as well as longer term programmes to meet specific organisation goals and service standards. Our customer service training is always aligned to the most frequent method of communication used to connect with your customers e.g. face to face, telephone, email.
KSL’s customer service skills training is specifically designed to develop the participants’ skills and behaviours to offer exceptional customer care. It also empowers participants to provide effective solutions to customer facing problems, when they arise.
By the end of this one-day course, the participants will have:
The customer service training will be supported with:
Please read our informative customer care related articles:
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Download the course overviews for customer service skills training, by clicking the links below:
Well presented, made enjoyable through workshop activities.
Adrian Hudson, College of Animal Welfare
Fantastic trainer with an obvious high level of practical knowledge and understanding.
Wendy Heather, College of Animal Welfare
A thoroughly enjoyable day, tailored specifically to our business. We have finished the day focused, enthused and driven to provide great customer service.
Kirsty Matthews, Customer Service Manager, ALK Abello
Very fun and informative day’s training. Exercises were enjoyable and the feedback helped us understand where this was relevant.
Peter Halewood, Admin. Assistant, ALK Abello
I enjoyed the variety of the course e.g. discussions, presentations, problem solving, physical activities.
Call Centre Agent, Chartered Insurance Institute
Valuable and relevant to my requirement. Well constructed and thought provoking.
Customer Service Assistant, Delta Impact
Really enjoyed – opened my eyes regarding customer service.
Nick White, Customer Care Team Leader, Wheelies
Very relevant and fulfilled our needs.
P.S. Carter, Admin, Quatro Gymnastics, Swansea
To request a quote or make a booking, please complete the form below.
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This course is one of our in-house training programmes, which is run at your company premises anywhere in the UK. Contact us for pricing.
Flexible to suit the needs of our client.
We deliver in-house customer service courses to companies right across the UK and have local trainers covering the following areas: