Coaching skills course


Coaching session

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half-day courseone-day course
Essential coaching skills training for managers, to boost performance.

Improve employee performance and learn valuable coaching techniques, with this one-day coaching training course.

Target Audience

Suitable for those who have a responsibility for managing the performance of others.

Course Aim

The coaching course equips managers, team leaders and internal coaches with the skills, knowledge and confidence to coach individual team members to improve their own performance and confidence.

Training in coaching skills gives participants the opportunity to practice the GROW model devised by Sir John Whitmore, based on successful coaching in the world of sport. In addition, it will also help raise self awareness in others and motivate and encourage self responsibility within those being coached.

Course Objectives

By the end of the coaching training, the participants will have:

  • Understood what coaching is, their role as coach and how it can contribute to maximising performance
  • Defined ‘coaching’ and explained how it differs from training, mentoring and counselling
  • Understood the GROW model and be able to adapt it to most coaching situations
  • Used some coaching techniques in a range of situations
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Course Overview

  • Defining coaching
    • What is coaching?
    • Differences between coaching and other development approaches
    • Small group exercise
  • Role of a coach
    • The role, skills and attributes of an effective coach
    • Key principles of coaching
    • Coaching as a motivational tool
    • Identifying coaching opportunities
    • Small group practical activity, pairs exercise and group discussion
  • Active and reflective listening skills
    • Active listening
    • Summarising, paraphrasing
    • Reflecting back
    • Practical exercises in pairs and trios with group discussion
  • Questioning techniques
    • Different types of questions
    • Use of open questions
    • Identifying ways people learn
    • Group discussion, presentation, question exercise, co-coaching exercise in pairs
  • Using the GROW model
    • Summary of the G.R.O.W. model
    • Examples of effective questions using the G.R.O.W. model
    • Selecting your key questions
    • Facilitator presentation, demonstration followed by group learning review, individual preparation
  • Coaching practice
    • Coaching others
    • Receiving coaching
    • Observing coaching techniques in practice
    • Practice sessions in trios with coach, coachee and observer
  • Setting stretching goals
    • Getting the balance right with stretching goals
    • Setting and challenging others with their goals
    • Using other coaching models
    • Group exercise with facilitated review and individual reflective exercise
  • Next Steps
    • Review of learning and action planning
The coaching skills training will be supported with:

  • an optional participant pre-course questionnaire and/or pre-course reading
  • a colour printed workbook with tips, techniques and space for personal notes

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Written by Kim Larkins

Copyscape © KSL Consulting Ltd. DO NOT COPY content from this page. Plagiarism will result in prosecution.

Download the course overviews for coaching skills, by clicking the links below:

Download half-day course PDF (605KB)

Download one-day course PDF (621KB)


Fun, enthusiastic, relative, practical and engaging course.
Mark Baker, Fort Dodge Animal Health*


Very good session – learnt new skills and reinforced existing skills. Good practical role plays + interaction with colleagues.
Ifor Jones, Key Account Manager, Fort Dodge Animal Health*


Very relevant course. Given me confidence in coaching. Showed me that it doesn’t have to be difficult or scary!
Name withheld, Cool Milk*

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KSL Training

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Booking Information

KSL’s coaching skills course is delivered as "in-house training" at your business premises anywhere in the UK, or at a venue of your choice.
Contact us for pricing or to discuss your needs.

Training Dates

Flexible to suit client needs.

In-House Training Locations

We deliver performance coaching courses to companies across the UK, with local trainers in the following locations:

  • London and the South East
  • The Thames Valley – including Reading, Slough, Maidenhead, Oxford and Swindon
  • Cambridge
  • Exeter
  • Norwich and East Anglia
  • Leeds and Bradford
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Devon, Cornwall and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

A few of our clients...