Coaching Skills Course

Suitable for those who have a responsibility for managing the performance of others.

Course objectives

By the end of this one-day coaching skills course, the participants will have:

• Understood what coaching is, their role as coach and how it can contribute to maximising performance
• Defined ‘coaching’ and explained how it differs from training, mentoring and counselling
• Understood the GROW model and be able to adapt it to most coaching situations
• Used some coaching techniques in a range of situations

See course overview

Defining coaching

• What is coaching?
• Differences between coaching and other development approaches
• Small group exercise

Role of a coach

• The role, skills and attributes of an effective coach
• Key principles of coaching
• Coaching as a motivational tool
• Identifying coaching opportunities
• Small group practical activity, pairs exercise and group discussion

Active and reflective listening skills

• Active listening
• Summarising, paraphrasing
• Reflecting back
• Practical exercises in pairs and trios with group discussion

Questioning techniques

• Different types of questions
• Use of open questions
• Identifying ways people learn
• Group discussion, presentation, question exercise, co-coaching exercise in pairs

Using the GROW model

• Summary of the G.R.O.W. model
• Examples of effective questions using the G.R.O.W. model
• Selecting your key questions
• Facilitator presentation, demonstration followed by group learning review, individual preparation

Coaching practice

• Coaching others
• Receiving coaching
• Observing coaching techniques in practice
• Practice sessions in trios with coach, coachee and observer

Setting stretching goals

• Getting the balance right with stretching goals
• Setting and challenging others with their goals
• Using other coaching models
• Group exercise with facilitated review and individual reflective exercise

Next Steps

• Review of learning and action planning

The training will be supported with:

• an optional participant pre-course questionnaire and/or pre-course reading
• a colour printed workbook with tips, techniques and space for personal notes

Check pricing

• Facilitation Skills
• Train the Trainer
• Performance Management