Complaint handling course
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How an organisation handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an effective customer complaints handling procedure to improve customer care, satisfaction and complaint resolution rates.
KSL offer a comprehensive half-day or one-day complaint training course. The half-day programme can be run twice in one day, for up to 24 people. This makes it perfect for companies wishing to maintain customer support coverage during the training.
Our complaint handling courses are designed for those who are responsible for dealing with customer complaints. Participants may handle complaints over the telephone, face to face or in writing. We will adapt the course to meet the most frequently used method of complaint handling by the participants.
This course will provide participants with the crucial skills and confidence to improve their handling of customer complaints with the goal of reaching a satisfactory solution that increases customer retention and loyalty.
By the end of this complaint handling training course, participants will have:
The complaint handling training will be supported with:
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Download the course overview for complaint handling training, by clicking the link below:
Well delivered and presented. Great that it was made to relate to real life scenarios in the Schools Advisory Service
Michelle Swann, Team Member, Schools Advisory Service
I enjoyed the pace and style of this training and have come away with new ideas to try. Thank you
Candace Richard, C.S.O, Public Services Ombudsman For Wales
Very interesting informative sessions re-enforcing the different methods used in complaint handling
NHS Hospital Trust
Extremely useful, will be able to respond accordingly to any complaint and its specific needs.
Matthew Rauce, Complaints Assistant, TDS Ltd
The session was very informative and has certainly changed my view on complaints handling.
Joe Doran, Claims Handler, Independent Inspections Ltd
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The complaint handling course is run as "in-house training", – delivered at your business premises anywhere in the UK, or at a venue of your choice. Contact us for pricing. Please note that this course can be combined with customer service training tailored to your needs.
Training dates are flexible.
Our network of CIPD qualified trainers can deliver in-house complaints handling training to companies across the UK, including the following locations:
Note: KSL’s training courses can also be offered in other UK cities and towns, please contact us to discuss your in-house training requirements.