Dealing with difficult people course
Our one-day ‘dealing with difficult people’ training course covers strategies and techniques to manage difficult people and behaviour, producing positive outcomes. Also available in truncated form, as a half-day course.
The dealing with difficult people course gives delegates a valuable insight into why people behave in challenging ways. The training develops effective strategies and techniques to deal with difficult people and behaviour at work.
In addition, we also provide dealing with difficult customers training for people who experience difficult behaviour from their clients.
The aim of this training is to provide individuals with the skills and strategies to enable them to address difficult behaviour in the workplace. The course provides delegates with the opportunity to work on their own work situation, where they want to handle the bad behaviour more effectively. This enables them to leave the training equipped with some effective, practised strategies for achieving a more successful outcome.
By the end of this one-day training course, the participants will have:
The dealing with difficult people training will be supported with:
© KSL Consulting Ltd. DO NOT COPY content from this page. Plagiarism will result in prosecution.
Download the course overview for dealing with difficult people training, by clicking the links below:
Very helpful. Given techniques on how to deal with difficult situations.
Lucy Isham, Planning & Enforcement Assistant, South Lakeland District Council
I think the training was very helpful and made me think differently about how to approach situations.
Leah Siepinski, Business Admin, South Lakeland District Council
Very interesting and enjoyable session.
Chris Davies, Service Improvement Manager, Hafod Housing
Excellent trainer, very well organised, good materials and well structured. I would have liked more coverage on customer behaviour but not relevant to rest of group so can understand but did cover loads of other useful areas. Linda took the time in a break to go through some ways to cope with customer scenarios – an unexpected and very appreciated plus.
Very motivating and educational. I would like to see this rolled out to all staff who deal with staff and guests.
Excellent. Good to be able to see how others deal with situations. Ideas for me. Liked the role play in pairs and groups.
Very well presented with good material.
KSL Training4.7/5 stars from 30 reviews on FreeIndex and Google
To request a quote or make a booking, please complete the form below.
Note: Form fields with an asterisk (*) are mandatory. Please complete them in order to submit the form.
The dealing with difficult people training is delivered “in-house” at your business premises anywhere in the UK, or at a venue of your choice. Contact us for pricing or to discuss your needs.
Flexible to suit client needs.
We can deliver in-house training courses to companies across the UK, with local trainers in the following locations: