Dealing with difficult people course
Our one-day ‘dealing with difficult people’ training course covers strategies and techniques to manage difficult people and behaviour, producing positive outcomes. Also available in truncated form, as a half-day course.
The dealing with difficult people course gives delegates a valuable insight into why people behave in challenging ways. The training develops effective strategies and techniques to deal with difficult people and behaviour at work.
In addition, we also provide dealing with difficult customers training for people who experience difficult behaviour from their clients.
The aim of this training is to provide individuals with the skills and strategies to enable them to address difficult behaviour in the workplace. The course provides delegates with the opportunity to work on their own work situation, where they want to handle the bad behaviour more effectively. This enables them to leave the training equipped with some effective, practiced strategies for achieving a more successful outcome.
By the end of this one day training course, the participants will have:
The dealing with difficult people training will be supported with:
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Download the course overview for dealing with difficult people training, by clicking the links below:
Enjoyed the course, has helped with how to deal better with people.
Excellent trainer, very well organised, good materials and well structured. I would have liked more coverage on customer behaviour but not relevant to rest of group so can understand but did cover loads of other useful areas. Linda took the time in a break to go through some ways to cope with customer scenarios – an unexpected and very appreciated plus.
Much food for thought, very useful strategies.
Very motivating and educational. I would like to see this rolled out to all staff who deal with staff and guests.
Excellent. Good to be able to see how others deal with situations. Ideas for me. Liked the role play in pairs and groups.
Very well presented with good material.
KSL Training4.7/5 stars from 30 reviews on FreeIndex and Google
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The dealing with difficult people course is delivered as “in-house training” at your business premises anywhere in the UK, or at a venue of your choice. Contact us for pricing or to discuss your needs.
Flexible to suit client needs.
We can deliver in-house behavioural management training courses to companies across the UK, with local trainers in the following locations: