Assertiveness skills course


Assertive woman

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one-day course
Build confidence, communicate better and achieve your goals.

Learn how to be more assertive, with our assertiveness skills training course, aimed at improving communication in the workplace.

Target Audience

Our assertiveness course is ideal for people looking to take more control of their working and/or personal life. The training includes techniques and strategies to help delegates become more confident and assertive to achieve their desired outcome, when communicating with others.

Course Aim

Assertiveness training provides individuals with the skills and knowledge to enable them to communicate more confidently and effectively, using assertive behaviour techniques.

The course provides participants with the opportunity to work on their own personal and work situations, where they want to be more assertive. Delegates leave the training equipped with some effective, practiced strategies for achieving a more successful outcome.

Course Objectives

By the end of this one-day assertive training course, the participants will have:

  • Recognised the three main categories of behaviour, their advantages and disadvantages and how to best respond to them
  • Tried a wide range of assertiveness techniques to help them to become more assertive in the workplace
  • Created an action plan to enable them to build on their new assertiveness skills going forward
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Course Overview

  • Introducing the Assertiveness Skills Toolkit
    • Facilitator presentation and participant personal introductions
  • Understanding what makes people assertive and their benefits
    • Types of behaviours
    • Benefits, advantages and disadvantages of each type of behaviour
    • Internal beliefs and their impact
    • Rights and responsibilities
    • Expressing your desired outcome
    • Rotating flipchart group work, facilitated group review, individual questionnaire, pairs exercise and group discussion
  • Using assertive communication
    • Words and phrases to avoid
    • Positive phrasing
    • Importance and impact of positive body language and voice tone
    • Updating the Assertiveness Skills Toolkit
    • Practice writing assertive response on personal scenario
    • Demonstration and presentation, individual and pairs exercise and practice, facilitated group review
  • Further techniques for developing assertiveness
    • Fogging and broken record technique
    • Ways of saying ‘no’
    • Giving feedback
    • Presentation, Metaplanning and small group exercise, facilitated group review
  • Responding to other behavioural styles
    • Appreciating the impact of the different styles of behaviour on each other
    • Strategies for responding to different behaviour styles
    • Resolving conflict in a constructive way
    • Facilitator presentation, small group exercise, facilitated group review
  • Action planning and reflection
    • Review of learning and action planning, course feedback
    • Individual reflection and action planning exercise, facilitated group review

The assertiveness skills training will be supported with:

  • An optional participant pre-course questionnaire and/or pre-course reading to prepare for the assertiveness skill training
  • A colour printed workbook with tips, assertiveness techniques and space for personal notes

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Written by Kim Larkins

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Download the course overview for assertiveness skills training, by clicking the link below:

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Excellent course and thoroughly enjoyed it.
James Fairweather, Accountant, Blue Skies Partnership*


Very useful techniques to be drawn upon and used in the future.
Tracy Cooper, Bookkeeper, Blue Skies Partnership*


Fantastically useful course. Valuable to all areas of my professional and personal life.
Charlotte Tyler, GP, Royal College of General Practitioners*


Really interesting day, nice and informal. Felt like a safe environment to discuss things in.
Michelle Fletcher, GP Locum, GP, Royal College of General Practitioners*


Very helpful, good interaction with other participants, so not threatening. Lots of practical ideas to implement straight away.
Andrew Wilson, GP, Royal College of General Practitioners*


I found it very useful. How to improve body language and also better ways of saying ‘no’ in particular.
Devi Srinivasan GP, Royal College of General Practitioners*


Very useful day, lots of assertiveness techniques and skills to manage conflict situations and achieve a positive outcome.
Nadja Kelly, GP, Royal College of General Practitioners*


Really useful to practice ‘language’ of assertive behaviour. Leave guilt behind if saying ‘no’ (say ‘yes’ to myself!).
Kate Hill, Salaried GP & Trainer, Royal College of General Practitioners*


Great – very practical – it was good having a small group as felt easy to share.
Alana Fawcet, GP Partner, East Oxford Health Centre*

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Booking Information

Our assertiveness course is delivered “in-house”, at the business premises of our client. Contact us for pricing or to discuss your needs.

Training Dates

Training dates are flexible.

In-House Training Locations

Our network of professionally qualified trainers deliver in-house assertiveness training courses to companies across the UK, including the following locations:

  • London and the South East
  • The Thames Valley – including Reading, Slough, Maidenhead, Oxford and Swindon
  • Cambridge
  • Exeter
  • Norwich and East Anglia
  • Leeds and Bradford
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Devon, Cornwall and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

A few of our clients...