Assertiveness Skills Training

Build your confidence and learn how to be more assertive, with this one-day course

Contact us
Assertive behaviour

Assertiveness Skills Course

Build confidence, communicate better and achieve your goals.

Learn how to be more assertive, with our assertiveness skills training course, for improving communication in the workplace.

Assertiveness training provides individuals with the skills and knowledge to enable them to communicate more confidently and effectively, using assertive behaviour techniques.

The course provides participants with the opportunity to work on their own personal and work situations, where they want to be more assertive. Delegates leave the training equipped with some effective, practiced strategies for achieving a more successful outcome.

Get a Quote

Our assertiveness skills course is ideal for people looking to take more control of their working and/or personal life. The training includes techniques and strategies to help delegates become more confident and assertive to achieve their desired outcome, when communicating with others.

Get a Quote

By the end of this one-day training course, the participants will have:

  • Recognised the three main categories of behaviour, their advantages and disadvantages and how to best respond to them
  • Tried a wide range of assertiveness techniques to help them to become more assertive in the workplace
  • Created an action plan to enable them to build on their new assertiveness skills going forward

Get a Quote

Introducing the Assertiveness Skills Toolkit

  • Facilitator presentation and participant personal introductions

Understanding what makes people assertive and their benefits

  • Types of behaviours
  • Benefits, advantages and disadvantages of each type of behaviour
  • Internal beliefs and their impact
  • Rights and responsibilities
  • Expressing your desired outcome
  • Rotating flipchart group work, facilitated group review, individual questionnaire, pairs exercise and group discussion

Using assertive communication

  • Words and phrases to avoid
  • Positive phrasing
  • Importance and impact of positive body language and voice tone
  • Updating the Assertiveness Skills Toolkit
  • Practice writing assertive response on personal scenario
  • Demonstration and presentation, individual and pairs exercise and practice, facilitated group review

Further techniques for developing assertiveness

  • Fogging and broken record technique
  • Ways of saying ‘no’
  • Giving feedback
  • Presentation, Metaplanning and small group exercise, facilitated group review

Responding to other behavioural styles

  • Appreciating the impact of the different styles of behaviour on each other
  • Strategies for responding to different behaviour styles
  • Resolving conflict in a constructive way
  • Facilitator presentation, small group exercise, facilitated group review

Action planning and reflection

  • Review of learning and action planning, course feedback
  • Individual reflection and action planning exercise, facilitated group review

The assertiveness skills training will be supported with:

  • An optional participant pre-course questionnaire and/or pre-course reading to prepare for the assertiveness skill training
  • A colour printed workbook with tips, assertiveness techniques and space for personal notes

Get a Quote

Our assertiveness course is normally delivered as in-house training, at the business premises of our client. We do not currently offer a public course. Contact us for pricing or to discuss your needs.

Training Dates

Flexible to suit client needs.

In-House Training Locations

Our professionally qualified trainers deliver in-house assertiveness training courses to companies across the UK, including the following locations:

  • London and the South East
  • The Thames Valley – including Slough, Maidenhead, Oxford and Swindon
  • Cambridge
  • Norwich and East Anglia
  • Leeds and Bradford
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Exeter and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

Get a Quote

Need a bespoke assertiveness training course?

At KSL Training, even our standard courses include some tailoring to your business. To discuss a fully bespoke course call: +44 (0) 1635 890450

What’s included already…

  • Up to 30 minute telephone conversation with our office team
  • Pre-course information and activity
  • Embedding of your own work-based scenarios

+£0

Tailor the training…

  • Up to 60 minute telephone conversation with your chosen trainer
  • Up to 2 hours modification of existing training materials
  • Reinforce your policies and procedures within the training

+£450 per course

Fully Bespoke Training…

  • Half-day meeting with your chosen trainer to ensure the training meets your needs, building the ideal programme with you
  • A plan of how the learning will be applied and measured and an agreed project plan
  • 2 x 30 - 60 minute telephone conversations with the trainer

Get a quote

Testimonials from previous attendees

CONTACT US TODAY

Complete our contact form and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.

If you prefer, you can email us your enquiry.

Minimum No. of Course Participants is 3, read why