Conflict and resilience course
A practical one-day course which develops skills for customer conflict management. It also includes building resilience training for customer-facing staff.
The conflict and resilience training equips staff in customer-facing roles with the skills, knowledge and confidence to effectively respond to customer conflict, including aggressive or intimidating behaviour. The course is suitable for face-to-face or telephone based customer service or sales staff.
Please Note: We also offer a separate one-day Workplace Conflict Resolution Course for managers and team leaders.
To introduce practical conflict resolution and personal resilience techniques and strategies that team members can effectively utilise, when managing customer conflict situations in the workplace.
By the end of this one-day training course for building resilience, the participants will have:
The conflict and building resilience training will be supported with:
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Download the course overview for conflict and building resilience, by clicking the link below:
Some recent comments from participants on this course include:
Fun and informative. Thought provoking.
Lisa Edwards, Head of Production, Key Production
Learned a lot with dealing with various situations
Loved the group activities which there were many of
Certainly insightful and informative, encouraging much self-exploration
Brilliant and engaging facilitator. Very applicable and useful to our current workplace needs
Informative and well thought out. Well-adapted content to our situation
I’m so grateful for all the tools I learnt today and I look forward to apply them all at work
The course was adapted to our business, which helped with ways to deal with our clientele
Trainer was knowledgeable and delivery was clear
Training was fun and interactive
Good to have someone who listens and appreciates the difficulties we face and is sympathetic to our situation
KSL Training4.7/5 stars from 30 reviews on FreeIndex and Google
To request a quote or make a booking, please complete the form below.
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We will deliver the conflict and building resilience training at your business premises anywhere in the UK, or at a venue of your choice. Contact us for pricing or to discuss your needs.
Flexible to suit client needs.
We have professionally qualified trainers who deliver in-house conflict and resilience training in the following locations: