Line Management Training

Fast-track your management skills with this practical virtual course

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Line manager training

First Line Manager Training – part 1

Learn essential management skills in a practical and fun environment.

This course is a comprehensive one-day line management training programme for new managers and team leaders. Run in-house, at your offices, or as ‘bite-size’ virtual training via Zoom or Microsoft Teams.

Part one (this course)

This one-day first line manager course provides a valuable introduction to people management. The training covers communication skills and team leadership, as well as introducing practical delegation techniques to help boost productivity.

Part two (available as an optional additional day’s training) – more information.

Takes the line management training to the next level. The course covers techniques to promote effective team working and communication, as well as strategies for managing workplace change and handling difficult behaviour in the workplace.

See course overview

This training course is designed for those new to first line management and team leadership, or those without previous training in managing people at work.

Course objectives

Part one of KSL’s first line manager training provides team leaders and new managers with some invaluable techniques for getting the best out of their team members. By the end of this one-day course, the participants will have:

  • Explained their role and responsibilities as a manager of team members and ways to motivate and enhance team member’s performance
  • Given feedback to team members on their performance
  • Demonstrated their skills in coaching team members to motivate and enhance performance
  • Delegated tasks to team members in a clear, engaging and supportive manner

See course overview

The role of the manager

  • Managing individuals, team, and tasks
  • Recognising how best to manage different levels of performance
  • Motivating and engaging team members
  • Case study, group discussion, trainer presentation and review of learning

Managing performance and development through effective feedback

  • Purpose and benefits of giving and receiving feedback
  • Opportunities for giving feedback
  • Models for giving constructive and motivational feedback
  • Trainer demonstration, practise feedback sessions

Coaching skills

  • Identifying opportunities for coaching
  • Questioning techniques using the GROW model
  • Active listening, summarising and reflecting back
  • Trainer demonstration, practise coaching sessions, review of learning

Delegation skills

  • Identifying opportunities for delegation
  • Skills and process for delegating effectively
  • Benefits of delegating tasks
  • ‘Robots & Controllers’ exercise, group discussion, individual exercise to identify tasks to be delegated amongst team and practise session

Next steps

  • Review of learning
  • Personal action planning
  • Course feedback

The training will be supported with:

  • A participant pre-course questionnaire and a short piece of pre-course work
  • A colour printed workbook with tips, techniques and space for personal notes
  • Access to our portfolio of management tips and performance guides

Check pricing

Line management training - UK pricing

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Price List

Testimonials from previous attendees


Complete our contact form and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.

If you prefer, you can email us your enquiry.

    Minimum No. of Course Participants is 3, read why

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