First line manager training – part 1


Management skills training

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one-day course
Learn essential management skills in a practical and fun environment.

This course is a comprehensive one-day management development training programme for new managers and team leaders.

Target Audience

This new manager training course is designed for those new to first line management and team leadership, or those without previous training in managing people at work.

Course Aim

  • Part one provides a valuable introduction to people management, covering communication skills and team leadership, as well as introducing practical delegation techniques to help boost productivity. The training is aimed at new managers.
  • Part two (available as an optional additional day’s training) then takes the line management training to the next level. It covers techniques to promote effective team working and communication, as well as strategies for managing workplace change and handling difficult behaviour in the workplace.

Course Objectives

Part one of KSL’s first line manager training course provides team leaders and managers with some invaluable techniques for getting the best out of their team members. By the end of this one-day course, the participants will be able to:

  • Explain their role and responsibilities as a team leader
  • Provide clear and engaging direction to their team members
  • Give feedback to team members on their performance
  • Demonstrate their skills in coaching team members to motivate and enhance performance
  • Delegate tasks to team members in an engaging and supportive manner
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Course Overview

  • The role of the manager
    • Understanding the role of the first line manager
    • Recognising how best to manage different levels of performance
    • Identifying the right type of support and development
    • Management skills for motivating and engaging the team
    • Case study, group discussion, trainer presentation and review of learning
  • Communication Skills
    • Communicating clear direction and instructions
    • Impact of verbal and non verbal communication
    • Adapting your communication
    • Trainer presentation, practical communication activity, group discussion and paired practice
  • Managing performance and development through effective feedback
    • Purpose and benefits of giving and receiving feedback
    • Opportunities for giving feedback
    • Models for giving constructive and motivational feedback
    • Trainer demonstration, practise feedback sessions
  • Coaching skills
    • Identifying opportunities for coaching
    • Questioning techniques using the GROW model
    • Active listening, summarising and reflecting back
    • Trainer demonstration, practise coaching sessions, review of learning
  • Delegation skills
    • Identifying opportunities for delegation
    • Skills and process for delegating effectively
    • Benefits of delegating tasks
    • ‘Bob’s Boats’ exercise, group discussion, individual exercise to identify tasks to be delegated amongst team and practise session
  • Next steps
    • Review of learning
    • Personal action planning
    • Course feedback

The first line manager training will be supported with:

  • A participant pre-course questionnaire and a short piece of pre-course work
  • A colour printed workbook with tips, techniques and space for personal notes
  • Access to our portfolio of management tips and performance guides

Pre-course work

To make the most of the time on the day, participants will be asked to complete the following pre-course work:

  1. Read the case study in advance of the course, ready to contribute to group discussion on the day.
  2. Identify one work or personal situation that you would like to improve or make easier.

    The situation could range from improving a skill, becoming more efficient in a work task, increasing performance, managing your time, finding new ways to approach a situation, starting a new hobby. You will then use this situation in the coaching practice session to apply the coaching techniques used on the day.

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Written by Kim Larkins

Copyscape © KSL Consulting Ltd. DO NOT COPY content from this page. Plagiarism will result in prosecution.


Download the course overview for first line manager training, by clicking the link below:

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Training was very useful for me as someone who has just become a manager of people. Gave me the confidence that I am making the right decisions at present and where I can improve.
Robert Bushrod, Global Service Desk Team Leader, ESP*


Great training – enjoyed the interactive exercises.
Kerry Singer, Projects Officer, Berkshire Carers Service*


Good to learn new ways to manage + affirmation of current strategies being used.
Tom Langley, Assistant Manager, Greenacre Leisure, Newbury*


Gave me more of an understanding of a team leader role.
Bobby Kellaway, IS-Cabletec, Weston Super Mare*


Sharon was fantastic at keeping the training on track and everyone focused. She was understanding and extremely knowledgeable.
Liza Hawkins, Purchasing Manager, IS-Cabletec, Weston Super Mare*


I personally found this [course] really helpful, not just as an individual, but for us as a management team, to understand one another.
Vicki Ludford, Billing Manager, NIX Communications, Romsey*


Wonderful day, enjoyed the whole session..
Trish Taylor, Financial Director, NIX Communications, Romsey*

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Booking Information

This management training course is normally run as "in house training" at the company premises of our client, for 3 to 12 delegates, or at a suitable external venue. Contact us for pricing or to discuss your training needs.

Training Dates

Flexible to suit client needs.

In-house Training Locations

Our professionally qualified trainers deliver line manager training anywhere in the UK, including:

  • London and the South East
  • The Thames Valley – including Reading, Slough, Maidenhead, Oxford and Swindon
  • Cambridge
  • Exeter
  • Norwich and East Anglia
  • Leeds and Bradford
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Devon, Cornwall and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

A few of our clients...