Line Management Training

Fast-track your management skills with this practical course

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Line manager training

First Line Manager Training – part 1

Learn essential management skills in a practical and fun environment.

This course is a comprehensive one-day line management training programme for new managers and team leaders.

Part one (this course)

This one-day course provides a valuable introduction to people management. It covers communication skills and team leadership, as well as introducing practical delegation techniques to help boost productivity. The training is aimed at new managers.

Part two (available as an optional additional day’s training) – see course outline

Takes the line management training to the next level. It covers techniques to promote effective team working and communication, as well as strategies for managing workplace change and handling difficult behaviour in the workplace.

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This training course is designed for those new to first line management and team leadership, or those without previous training in managing people at work.

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Part one of KSL’s first line manager training provides team leaders and new managers with some invaluable techniques for getting the best out of their team members. By the end of this one-day course, the participants will be able to:

  • Explain their role and responsibilities as a team leader
  • Provide clear and engaging direction to their team members
  • Give feedback to team members on their performance
  • Demonstrate their skills in coaching team members to motivate and enhance performance
  • Delegate tasks to team members in an engaging and supportive manner

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The role of the manager

  • Understanding the role of the first line manager
  • Recognising how best to manage different levels of performance
  • Identifying the right type of support and development
  • Management skills for motivating and engaging the team
  • Case study, group discussion, trainer presentation and review of learning

Communication Skills

  • Communicating clear direction and instructions
  • Impact of verbal and non verbal communication
  • Adapting your communication
  • Trainer presentation, practical communication activity, group discussion and paired practice

Managing performance and development through effective feedback

  • Purpose and benefits of giving and receiving feedback
  • Opportunities for giving feedback
  • Models for giving constructive and motivational feedback
  • Trainer demonstration, practise feedback sessions

Coaching skills

  • Identifying opportunities for coaching
  • Questioning techniques using the GROW model
  • Active listening, summarising and reflecting back
  • Trainer demonstration, practise coaching sessions, review of learning

Delegation skills

  • Identifying opportunities for delegation
  • Skills and process for delegating effectively
  • Benefits of delegating tasks
  • ‘Bob’s Boats’ exercise, group discussion, individual exercise to identify tasks to be delegated amongst team and practise session

Next steps

  • Review of learning
  • Personal action planning
  • Course feedback

The line management training will be supported with:

  • A participant pre-course questionnaire and a short piece of pre-course work
  • A colour printed workbook with tips, techniques and space for personal notes
  • Access to our portfolio of management tips and performance guides

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Our line management training is run “in house” at the company premises of our client, anywhere in the UK. Contact us for pricing or to discuss your needs.

Training Dates

Flexible to suit client needs.

In-House Training Locations

Our professionally qualified trainers can deliver line manager training anywhere in the UK, including:

  • London and the South East
  • The Thames Valley – including Slough, Maidenhead, Oxford and Swindon
  • Cambridge
  • Norwich and East Anglia
  • Leeds and Bradford
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Exeter and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

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Need a bespoke management training course?

At KSL Training, all our in-house courses include some tailoring to your business, as standard. For example, we will embed your own work-based scenarios into the training, at no additional cost.

Fully Bespoke Training

To discuss a fully bespoke course call: +44 (0) 1635 890450.

Testimonials from previous attendees


Complete our contact form and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.

If you prefer, you can email us your enquiry.

Minimum No. of Course Participants is 3, read why