First line manager training – part 1

Learn essential management skills in a practical and fun environment.
This course is a comprehensive one-day management development training programme for new managers and team leaders.

• Part one provides a valuable introduction to people management, covering communication skills and team leadership, as well as introducing practical delegation techniques to help boost productivity.
• Part two (available as an optional additional day’s training) then takes the line management training to the next level. It covers techniques to promote effective team working and communication, as well as strategies for managing workplace change and handling difficult behaviour in the workplace.

Target Audience

This training course is designed for those new to first line management and team leadership, or those without previous training in managing people at work.

Course Objectives

Part one of KSL’s first line manager training course provides team leaders and managers with some invaluable techniques for getting the best out of their team members. By the end of this one-day course, the participants will be able to:

• Explain their role and responsibilities as a team leader
• Provide clear and engaging direction to their team members
• Give feedback to team members on their performance
• Demonstrate their skills in coaching team members to motivate and enhance performance
• Delegate tasks to team members in an engaging and supportive manner

Course Overview

• The role of the manager
  • Understanding the role of the first line manager
  • Recognising how best to manage different levels of performance
  • Identifying the right type of support and development
  • Management skills for motivating and engaging the team
  • Case study, group discussion, trainer presentation and review of learning
• Communication Skills
  • Communicating clear direction and instructions
  • Impact of verbal and non verbal communication
  • Adapting your communication
  • Trainer presentation, practical communication activity, group discussion and paired practice
• Managing performance and development through effective feedback
  • Purpose and benefits of giving and receiving feedback
  • Opportunities for giving feedback
  • Models for giving constructive and motivational feedback
  • Trainer demonstration, practise feedback sessions
• Coaching skills
  • Identifying opportunities for coaching
  • Questioning techniques using the GROW model
  • Active listening, summarising and reflecting back
  • Trainer demonstration, practise coaching sessions, review of learning
• Delegation skills
  • Identifying opportunities for delegation
  • Skills and process for delegating effectively
  • Benefits of delegating tasks
  • ‘Bob’s Boats’ exercise, group discussion, individual exercise to identify tasks to be delegated amongst team and practise session
• Next steps
  • Review of learning
  • Personal action planning
  • Course feedback

The first line manager training will be supported with:

• A participant pre-course questionnaire and a short piece of pre-course work
• A colour printed workbook with tips, techniques and space for personal notes
• Access to our portfolio of management tips and performance guides

Pre-course work

To make the most of the time on the day, participants will be asked to complete the following pre-course work:

Written by Kim Larkins

© KSL Consulting Ltd. DO NOT COPY content from this page. Plagiarism will result in prosecution.

Download the course overview for first line manager training, by clicking the link below:

Download PDF (618KB)

Booking Information

This course is normally run as "in house training" at the company premises of our client for 3 to 12 delegates, or at a suitable external venue.

Training Dates

We work with our clients to identify a suitable date to deliver the training. This is normally 2-3 weeks from the time of booking, or can be later as per the client’s needs.

In-House Training

This course is also available as "in-house training" – delivered at your business premises anywhere in the UK and tailored to your needs.

In-house Training Locations

Our country-wide network of professional trainers can deliver first-line manager training courses at your company offices, in the following regions: