First Line Manager Training – part 1

This training course is designed for those new to first line management and team leadership, or those without previous training in managing people at work.

Course objectives

Part one of KSL’s first line manager training provides team leaders and new managers with some invaluable techniques for getting the best out of their team members. By the end of this one-day course, the participants will be able to:

• Explain their role and responsibilities as a team leader
• Provide clear and engaging direction to their team members
• Give feedback to team members on their performance
• Demonstrate their skills in coaching team members to motivate and enhance performance
• Delegate tasks to team members in an engaging and supportive manner

See course overview

The role of the manager

• Understanding the role of the first line manager
• Recognising how best to manage different levels of performance
• Identifying the right type of support and development
• Management skills for motivating and engaging the team
• Case study, group discussion, trainer presentation and review of learning

Communication Skills

• Communicating clear direction and instructions
• Impact of verbal and non verbal communication
• Adapting your communication
• Trainer presentation, practical communication activity, group discussion and paired practice

Managing performance and development through effective feedback

• Purpose and benefits of giving and receiving feedback
• Opportunities for giving feedback
• Models for giving constructive and motivational feedback
• Trainer demonstration, practise feedback sessions

Coaching skills

• Identifying opportunities for coaching
• Questioning techniques using the GROW model
• Active listening, summarising and reflecting back
• Trainer demonstration, practise coaching sessions, review of learning

Delegation skills

• Identifying opportunities for delegation
• Skills and process for delegating effectively
• Benefits of delegating tasks
• ‘Bob’s Boats’ exercise, group discussion, individual exercise to identify tasks to be delegated amongst team and practise session

Next steps

• Review of learning
• Personal action planning
• Course feedback

The training will be supported with:

• A participant pre-course questionnaire and a short piece of pre-course work
• A colour printed workbook with tips, techniques and space for personal notes
• Access to our portfolio of management tips and performance guides

Check pricing

• Coaching Skills
• Communication Skills
• Delegation Skills
• First Line Manager (Part 2)
• Performance Management