Managing Remote Teams

Bite-size virtual training on how to manage a virtual team

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Managing virtual teams

Leading and Managing Virtual Teams

Module 1: Leading in a Remote Working Environment

As home and virtual working is becoming more necessary, it is now imperative for leaders and managers to develop their skills in engaging a remote workforce.

Virtual teams present a unique set of challenges, but also a unique set of opportunities. In this course we will review some common challenges and opportunities that face virtual teams and some suggested strategies for addressing those challenges and capitalising on the opportunities.

You will leave with the skills and tools necessary to develop a plan for addressing challenges and opportunities on your own virtual and remote teams.

Course Objectives

This course will:

  • Enable you to understand the advantages and challenges that your team face by working remotely.
  • Provide you with approaches that will help you to focus on the quality and quantity of communication between all team members.
  • Allow you to explore how focussing on social interaction and motivation will enable you to increase productivity whilst counteracting the effects of remote working loneliness.

Course Agenda

  • Experiences of leading remote teams.
  • Communicating in a remote environment.
  • Maintaining motivation in remote teams.
  • Creating a sense of belonging in remote teams.

Duration: “Bite-Size” 2 hours, including break

Participant Numbers: 2 – 9

Virtual Meeting Platform: Zoom (other options available)
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Module 2: Virtual Communication, Constructive Conflict and Collaboration

Conflict in a team is unavoidable and necessary. In this course, you will explore strategies to encourage constructive conflict and to discourage destructive conflict. You will also explore recommended negotiation techniques for managing conflict.

You will then identify threats to communication, as well as exploring strategies to overcome those threats. Moving forward, these strategies will prove invaluable for your own remote teams.

One of the biggest challenges of a remote team is figuring out who has what information and how to get it. You will identify strategies to manage information to help make decisions.

By the end of this course you will also have a toolbox of tips and strategies for maximising the team’s communication.

Course Objectives

On this course you will:

  • Assess and rate the type of conflict on your remote team and reflect on ways to encourage positive and prevent negative conflict.
  • Meet the motivational challenges of individuals and teams.
  • Manage the impact of separation factors including distance, time zones and cultures.
  • Proactively adopt a model that focuses on relationships, communication and tasks.
  • Use a questioning technique to explore the root causes of a conflict facing your team and come up with a plan to fix it.
  • Use negotiation to try to resolve an issue facing your team.

Duration: “Bite-Size” 2 hours, including break

Participant Numbers: 2 – 12

Virtual Meeting Platform: Zoom (other options available)
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Module 3: Decision Making and Accountability in Virtual Teams

In this course, you will take steps to create a more focused and results-driven remote team that reaches and executes smart decisions. You will also examine common decision traps and biases that teams fall into to try to avoid them. Finally, you will explore strategies for building accountability into decisions so you can more effectively get teams to do what they say they will do.

Course Objectives

On this course you will:

  • Develop a plan for considering more options when making a decision affecting your team.
  • Assess the biases on your team and develop an action plan for addressing the bias that’s most negatively impacting decision-making on your team
  • Assess the impact of group anomalies on your team and develop a plan to address those issues.
  • Compare working together with working apart and plugging the gaps.
  • Factor in the effect of trust amongst team members.

Duration: “Bite-Size” 2 hours, including break

Participant Numbers: 2 – 12

Virtual Meeting Platform: Zoom (other options available)
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Module 4: Managing Performance in Virtual & Hybrid Teams

As home and virtual working is becoming more necessary it is now imperative for leaders and managers to develop their skills in engaging a remote workforce.

Virtual teams present a unique set of challenges, but also a unique set of opportunities. In this course we will review some common challenges and opportunities that face virtual teams and some suggested strategies for addressing those challenges and capitalising on the opportunities.

You will leave with the skills and tools necessary to develop a plan for addressing challenges and opportunities on your own virtual and remote teams.

Course Objectives

This course will enable you to:

  • Appreciate the advantages and challenges facing your virtual team whilst assessing your own abilities as a remote manager.
  • Provide you with a set of robust tools, models and techniques to achieve effective performance from your team.
  • Allow you to explore how coaching, autonomy and trust can lead to increased productivity, well-being and a more adaptable workforce.
  • Provide you with a safe environment to practice remote coaching or feedback conversations.

Course Agenda

  • The ‘new normal’ of remote working and leading.
  • Managing performance remotely.
  • Foundations for building strong remote relationships.
  • Effective feedback conversations.

Duration: “Bite-Size” 2 hours, including break

Participant Numbers: 2 – 9

Virtual Meeting Platform: Zoom (other options available)
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Module 5: Leading Change in a VUCA World

The world we live in is often a confusing place that moves at pace and in ways that are unpredictable – frequently termed as a VUCA environment. This means that we are facing more than ever in our lives, Volatility – increasing rate of change, Uncertainty – less clarity about the future, Complexity – multiplicity of decision factors and Ambiguity – there is often more than one ‘answer’.

This module also forms a comprehensive change management programme where of a series of three (individual, management & leadership) modules considers how to address change in a VUCA World from different perspectives.

Course Objectives

On this course, as a leader, you will understand:

  • How to enable people to move from the ‘old’ situation to the ‘new’
  • How to create the right environment for change; and
  • How to provide visionary leadership in a VUCA World

Course Agenda

  • Endings and beginnings
  • The animals of change; and
  • Vision – now, near and far

Duration: “Bite-Size” 2 hours, including break

Participant Numbers: 2 – 12

Virtual Meeting Platform: Zoom (other options available)
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Module 6: Managing Change in a VUCA World

The world we live in is often a confusing place that moves at pace and in ways that are unpredictable – frequently termed as a VUCA environment. This means that we are facing more than ever in our lives, Volatility – increasing rate of change, Uncertainty – less clarity about the future, Complexity – multiplicity of decision factors and Ambiguity – there is often more than one ‘answer’.

This module also forms a comprehensive change management programme where of a series of three (individual, management and leadership) modules considers how to address change in a VUCA World from different perspectives.

Course Objectives

On this course, as a manager, you will understand:

  • Communication styles – your own and others
  • Dealing with resistance to change; and
  • How to manage others through change in a VUCA World

Course Agenda

  • Behavioural preferences
  • Understanding the change equation; and
  • Managing change effectively – Lewin’s 3 stages

Duration: “Bite-Size” 2 hours, including break

Participant Numbers: 2 – 12

Virtual Meeting Platform: Zoom (other options available)
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Module 7: Emotional Intelligence for Managers

A range of studies have shown that there is a highly significant relationship between Emotional Intelligence (EI) and Occupational Performance.

Approximately 30% of Occupational Performance is based on EI but this figure increases to about 67% when considering leadership separately from general Occupational Performance. This means that two-thirds of leadership is dependent on EI and it is one of the most sought after skills in the workplace – but what exactly is it?

This course will enable you to understand management using EI in a comprehensive and holistic way by looking how each component links to who we are, how we behave and how we manage. You will learn how to manage yourself better, understand others and manage conflict constructively.

The practical skills that you will learn from the course will benefit both your personal and professional life as a manager of people. The course explores how we perceive ourselves, express ourselves as managers, develop and maintain relationships with our staff, as well as how we make wide impacting decisions and manage stress in ourselves and others.

Course Objectives

On this course, as a manager, you will understand:

  • Self Perception Realm
  • Self Expression Realm
  • Interpersonal Realm
  • Decision Making Realm; and
  • Stress Management Realm

Course Agenda

  • Mood Mapping
  • Assertiveness
  • Communication Styles
  • Conflict Stages
  • Conflict Styles; and
  • Understanding and Managing Stress

Duration: “Bite-Size” 2 x 3 hours including breaks

Participant Numbers: 2 – 12

Virtual Meeting Platform: Zoom (other options available)

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Module 8: RESET© The Changing Ways of Working

A 2-hour virtual module giving managers the skills and confidence to hold complete, constructive and engaging conversations to transition their team through the ‘changing ways of working’.

Course Objectives

This course will enable you to:

  • Create the right environment for all individuals experiencing a change to their way of working.
  • Hold successful transition conversations for all team members.
  • Support employees with empathy, following the impact of changes.
  • Build an effective and socially inclusive new team approach.
  • Promote a culture of effective energy management for healthy performance.
  • Structure the emotional, psychological and practical support you offer your team in your role as Manager.

Participants will:

  • Experience the RESET© model.
  • Explore the tools provided to help them have supportive RESET© conversations with their teams.
  • Develop a RESET© The Changing WOW 30 Day Action Plan to define their next steps.

Course Agenda

  • R: Reflect – How to create a ‘safe space’ for your teams to share and learn from the physical, emotional, mental and professional experiences of the changes to their way of working.
  • E: Engage – How to truly engage with your team and empathetically discuss new commercial and personal priorities.
  • S: Social – How to quickly rebuild a sense of belonging for each individual and the inclusive whole team.
  • E: Energise – How to support team members in the management of their own energy and healthy performance in a changing environment.
  • T: Track – How to create your RESET© The Changing WOW 30 Day Action Plan, your tailor-made plan to deliver your RESET© strategy.

Duration: “Bite-Size” 2 hours, including break

Participant Numbers: 2 – 12

Virtual Meeting Platform: Zoom (other options available)
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Module 9: Problem Solving

Problems can be defined as ‘a matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome.’ We face problems on a daily basis and developing ways to address them is one of the most sought after skills.

Problems can be situations we’ve never faced before, feelings we’ve never experienced or external environments that are dynamic and complex. This course is designed to give practical tools to understand and manage any problems – the techniques are dynamic, flexible and easy to use for individuals and managers.

Course Objectives

On this course you will:

  • Understand the different nature of problems and how to diagnose them easily
  • Identify and overcome limiting thought processes
  • Use ‘whole-brain’ problem solving; and
  • Explore your own problems using a range of techniques using logic and intuition

Course Agenda

  • Problem diagnosis
  • Thinking patterns
  • Whole-brain thinking
  • Techniques – Z and SOCS techniques

Duration: “Bite-Size” 2 hours, including break

Participant Numbers: 2 – 12

Virtual Meeting Platform: Zoom (other options available)
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Module 10: Strategic Thinking

KSL’s Strategic Thinking virtual course, delivered in two parts, will help you to think with more of a long-term view. In particular, thinking about what you need to achieve and how you can maximise the chance of succeeding in that goal.

By taking a wider look at your goals, you’ll understand how external influences can throw you and your team off-track, and how to deal with any potential risks. This will enable you to build specific actions into your strategic plan to ensure the goals are reached as efficiently as possible.

In part 2, having planned for all eventualities with your strategy, it’s time to put that knowledge into something more concrete. This second module is all about putting your concrete ideas in writing, in a way which helps people to buy into it, and in a way which allows for out-of-the-box thinking and flexibility.

Course Objectives

This course will enable you to:

  • Appreciate the barriers to strategic success.
  • Anticipate and plan for risks.
  • Create a team strategy.
  • Achieve your strategy through having multiple options for action.
  • Communicate the strategy effectively through the organisation.

Course Agenda

Part 1

  • Defining Strategic Thinking.
  • Understanding the strategic landscape.
  • Minimising risks to successful strategy achievement.
  • Action planning.

Part 2

  • Strategy development process.
  • Creating multiple pathways to the goal.
  • Communicating the strategy.
  • Creating a SOAP.

Duration: “Bite-Size” 2 x 2 hours including breaks

Participant Numbers: 2 – 12

Virtual Meeting Platform: Zoom (other options available)

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Module 11: Creative Thinking

KSL’s Creativity and Innovation Virtual Course will provide you with a range of tools and techniques for increasing creativity, generating ideas and driving innovation on your return to the workplace.

Course Objectives

This course will enable you to:

  • Understand why some people are naturally creative but also how everyone can develop their creativity.
  • Use a range of methods and tools to generate ideas and solve problems.
  • Apply the methods and tools to generate ideas for improving areas of your own work.

Course Agenda

  • The creativity mindset (pre-work).
  • Defining and understanding the problem.
  • Understanding the environment around the problem:
    • Inside the organisation
    • Outside the organisation
  • Generating creative and innovative solutions:
    • Forcing associations
    • SCAMPER
    • Role-playing
  • Selecting a solution (Impact-Ability matrix)
  • Testing the solution (reverse Ishikawa diagram)

Duration: “Bite-Size” 2 x 2 hours including breaks

Participant Numbers: 2 – 12

Virtual Meeting Platform: Zoom (other options available)

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