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Customer Service Resources

Exceptional customer service is, unfortunately, becoming increasingly rare as many companies cut costs. In addition, many are choosing to outsource more of their customer support and service operations abroad, where staff training can be limited and language barriers may also exist.

KSL’s customer service articles offer practical step by step tips to improve customer service in any company or organisation. We also provide guidance on how to implement a successful complaint handling procedure, to boost all-important client satisfaction ratings:

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Customer service training

  • Available across the UK
  • Tailored to your needs
  • Half or full-day options
  • Cost effective
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