Jo RootsTraining Consultant
Areas of expertise
- Behavioural change
- One to one coaching
- Complaint handling
- Customer service
- Performance management
- Train the trainer
Jo Roots, is a Trainer, Facilitator and Coach based in Kent, with 11 years of Service and Sales experience in the Banking and Hospitality sectors, in the UK and Spain.
Jo has spent the last 14 years as an independent consultant and trainer. She helps organisations and individuals to enhance service culture and increase revenue, through engaging and interactive training sessions in the UK and overseas.
Jo is a credible, fun and confident trainer. She enjoys sharing tools that empower people to recognise their own skills and behaviours. As a result, Jo helps them to realise their true value in the workplace, through sessions that can be embedded in their day to day working and personal life.
‘Fun’, ‘Thought provoking’ and ‘I’ll be using this straight away!’ are some of the comments shared at the end of Jo’s training sessions.
Setting the scene with personal experiences and story telling ensures Jo gains buy-in to the tools she shares.
Connecting with clients through research also helps Jo prepare and engage with participants, as well as her ability to recognise the needs of her audience and to adapt learning tools.
Sports and Leisure
Running, walking, cooking and travel keep Jo motivated and ready to support her clients!