Open Courses
KSL’s open courses are suitable for individuals and employees of different companies to book. Each open course is run online via Zoom, by an expert facilitator.
Line Management Open Course
Perfect for a new manager, KSL’s Line Management Open Course develops all-important management skills including effective delegation, managing performance and coaching. The training is split into 2 x 3 hour online modules.
Course Availability
Bitesize virtual training via Zoom
Upcoming Dates
- 23 Sep 2025 – Part 1
- 07 Oct 2025 – Part 2
- 05 Nov 2025 – Part 1
- 19 Nov 2025 – Part 2
- 27 Jan 2026 – Part 1
- 10 Feb 2026 – Part 2
Minute Taking Open Course
Effectively capture important decisions and action points from any meeting with this Minute Taking Open Course. Discover how to organise meetings efficiently, support the chairperson, and take clear, concise minutes that keep your team aligned and accelerate progress.
Course Availability
Bitesize virtual training via Zoom
Upcoming Dates
- 24 Sep 2025
Facilitation Skills Open Course
Facilitate sessions that bring out the best in your entire team. The Facilitation Skills Open Course will build your confidence and equip you with the tools to lead meetings that are focused, engaging, and truly productive.
Course Availability
Virtual training via Zoom
Upcoming Dates
- 23 Oct 2025 – Part 1
- 06 Nov 2025 – Part 2
Presentation Skills Open Course
KSL’s Presentation Skills Open Course has been designed for those new to delivering presentations. This is an interactive one-day course, run online via Zoom, with presentation practice and expert feedback to build confidence.
Course Availability
Virtual training via Zoom
Upcoming Dates
- 25 Nov 2025 – Part 1
- 26 Nov 2025 – Part 2
Telephone Skills Open Course
KSL’s Telephone Skills Open Course is ideal for people in customer service roles. Run online via Zoom, the training covers call answering and telephone etiquette, as well as complaint handling and dealing with difficult behaviour over the telephone. The training is split into 2 x 3 hour modules, run over two days.
Course Availability
Bitesize virtual training via Zoom
Upcoming Dates
- 24 Feb 2026 – Part 1
- 10 Mar 2026 – Part 2
Why Book With Us?
- Reputable training provider
KSL Training are listed on the ‘Buy with Confidence’ Trading Standards website for peace of mind. In addition, we are a top-rated training service provider on Google with a 4.9/5.0 score. As well as our impressive client feedback, there are more compelling reasons to choose KSL as your training provider. - Experienced trainers
Our experienced, professionally qualified training consultants ensure that our training achieves the desired learning outcome. - Discounted rates for charities
We offer special rates on our open courses for charities and not-for-profit organisations. Contact us for more information. - Online training
Avoid the hassle of rush-hour travel to a training venue. All our open courses are run online over Zoom by an expert facilitator. - Small class sizes
Our virtual classes are kept small at just 6 to 10 participants (maximum), to ensure everyone can get involved and enjoys the session.
Testimonials from our open courses
My first line management course, I feel a lot more empowered now.
Sharon is an amazing tutor and made us all feel at ease. I have learned so much from this course and will stay with me for years. Thank you.
Neil was able to select examples from the group to work on as case studies which made it all feel very real and gave me some concrete ideas to put into practice.
Very friendly enrichment program to help not just telephone communication but also have a better communication in general.
Incredible – actionable and brilliant exercises to really cement the content. Will definitely be recommending this to my colleagues!
Chris’s enthusiasm helped ease any anxieties with going on camera and contributing to team efforts and his knowledge is second to none!