The Client: Global Healthcare Provider
STERIS, a global leader in sterilisation and surgical products, partnered with KSL Training to strengthen the leadership capabilities across its business.
When STERIS launched a new super centre, consolidating three previously independent facilities under one roof, they knew that equipping their people with strong leadership skills was only part of the challenge. They needed more than training; they needed cultural integration, team cohesion, and performance alignment across newly formed, mixed teams.
Claire Sides, UK National Head of Training, Learning and People Development engaged KSL to design and deliver a bespoke leadership and team-building programme tailored specifically for this unique post-amalgamation environment. The training was delivered in-person across multiple sites for the 144 diverse learners.
Industry
Healthcare
Solution
Training, Coaching
KSL Training was chosen for our values-led approach, comprehensive solution and strong client focus. Together, we co-created a blended development journey tailored to each leadership level, with pre- and post-learning designed to embed the skills effectively:
- Discovery Visits: Our lead trainer engaged with teams on-site to understand their roles, challenges, and culture.
- Tiered Training: For the tailored Leadership Development Programme
- Team Leaders & Supervisors: 2-day line management skills training.
- Production & Operations Managers: 2-day leadership development.
- Senior Leaders: 3-day leadership development programme.
- Leadership in Action: Targeted team building for a site facing specific multiple challenges.
- Ongoing Support: Pre-course reading, communication style assessments, journals, and coaching guides to embed the learning.
- Feedback-Driven Refinements: Regular check-ins ensured content remained relevant and responsive. Participant feedback also contributed to areas of development within the Steris business.
- Sustainable Impact: Programmes are now regularly delivered for newly appointed managers with CPD accreditation.
The results of the programme have been exceptional and measurable; some of which we can share:
- Tangible improvements in customer satisfaction and service delivery.
- Noticeably stronger customer relationships built on trust, speed and quality.
- Improved individual engagement with CPD – more proactive, self-led learning.
- Expanded Partnership: KSL is now a trusted training partner across multiple areas of the client’s business.
Feedback
From the Individual Learners:
“Great content delivered perfectly to the audience… I had so much fun!!”
Keven Collins
General Manager
“The trainer was fantastic, the pace, examples and activities were great.”
Daniel Connor
Regional Engineering Manager
“The content was great, but the delivery was excellent.”
Jodie Brown
Operations Manager
“Just great! Really inspiring, highly recommend.”
Michael Munro-Smith
Team Leader
Feedback
From the Commissioning Client:
“What made KSL stand out was their commitment to understanding our business. They took the time to listen carefully to our challenges and aspirations. Rather than offering an off-the-shelf solution, they worked in true partnership with us — using a range of relevant theories, leadership principles, and practical tools to deliver a programme that met our real development needs. Their approach was thoughtful, flexible, and clearly rooted in both organisational psychology and operational impact. The results have been exceptional — and measurable.
KSL’s ability to deeply understand the dynamics of a transitioning workforce, then tailor interventions that met both human and operational needs, created the shift we needed. They helped transform not just how people lead, but how they work together.
We see KSL as a trusted strategic partner — one that adds measurable value, strengthens culture, and supports us in delivering excellence to our customers.”
Claire Sides
UK National Head of Training, Learning and People Development
What our clients say
KSL take the time to understand specific requirements, the sales training material and delivery from Neil was excellent and the after sales care is also impressive. Thank you.
KSL’s approach to helping us find the perfect solution was excellent, carefully considering our needs and making the training ‘our own’. Their facilitator did an exceptional job.
Kim and her team are fantastic, taking the time to get to know your business so they can make suggested adjustments to training programmes. Highly recommend Kim and her team.
KSL are professional, knowledgeable and great at what they do. They are a true partner in our talent development space and I would highly recommend them!
Kim has a well-organised and friendly team, with engaging and inspiring trainers, who are adaptable and willing to tailor courses to suit our organisation and requirements.
KSL were incredibly professional, ensuring the training was bespoke to us. We received excellent feedback and customer letters thanking us for handling issues so professionally.
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