Case Study

KSL Training was chosen for our values-led approach, blended solution and strong client focus. The Empowering Management Essentials Virtual Programme has become a central pillar of how Age UK enable their managers to develop confidence, capability and further their unified people management capability:

1. Discovery Meetings:  Our lead trainer and client relationship manager engaged with the People Development & Culture Team to understand the managers’ roles, challenges, and organisational culture.
2. Empowering Managers Essentials Pilot:  2 cohorts of tailored virtual delivery of 4 x 3-hours Modular Line Management Skills Training.
3. Leading Virtual Teams Training:  Series of 2-hour bite-size sessions on Leading Collaborative Virtual Teams, Managing Performance in Virtual & Hybrid Teams and Decision Making and Accountability in Virtual Teams.
4. Empowering Managers Essentials Training:  12 cohorts of tailored virtual delivery of 4 x 3-hours Modular Line Management Skills Training.
5. Additional Courses:  Delivered on a ‘needs’ basis, half and one day courses in Coaching, Communication Skills, Facilitation Skills, Managing Change, Presentation Skills and Train The Trainer.
6. Embedding The Learning:  Development only truly happens when it is applied, so this is a shared commitment between Age UK and KSL. After each session, participants and their managers get coaching guides from KSL that provide space for reflection and practical prompts to help bring the learning into everyday work.

• Unified approach:  to people management across the organisation.
• Increased confidence:  managers are more confident in navigating performance conversations, delegating effectively and responding to change.
• Stronger engagement:  managers and their teams have stronger engagement with the performance and development cycles.
• Stronger internal connection:  managers feel more connected with others and supported.
• Better equipped:  managers feel better equipped to lead with care and clarity.

Feedback

From the Individual Learners:

Feedback

From the Commissioning Client:

“Without a doubt, we would recommend KSL Training as a training partner! They listen with care and bring both heart and expertise to everything they do, often going the extra mile to meet our evolving needs. For a small team supporting a wide and diverse workforce, this partnership has made a real difference and I’m incredibly grateful for all our work together.

What started as a pilot has grown into a trusted, collaborative partnership. KSL have supported us in deepening the impact of Empowering Manager Essentials and have flexed with us to meet emerging needs – from coaching skills to change management training and other bespoke offerings. No matter the topic, they’ve delivered with care and a real understanding of our people and purpose.

The KSL team has been consistently responsive and flexible, often adapting session content on the go to meet the different needs of colleagues in the virtual room! Our learners have been consistently praising the delivery style and how personal the training feels, something they’ve never experienced before with similar training offers.”

Marta Kuklinska
People Development & Culture Manager