Resources
To view the resources listed in each category, click the “+” or “-” buttons below, to the right of each section. This will open or close the accordion menus, allowing you to fully navigate the page.
Terms of Use
Our resources are for non-commercial, personal use only. Content from these articles may not be copied, modified, redistributed, re-branded or otherwise reused in any form, without first seeking written the consent of our parent company, KSL Consulting Ltd.
Contact us to request commercial use of our resources.
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Practical, step-by-step guides to help you achieve more productive meetings:
Face to Face Meeting Resources
Virtual Meeting Resources
Best practice change management guides for managers and team leaders.
A comprehensive Coaching Guide for Managers to help embed learning and behaviours in the workplace following on from recent training interventions.
These articles help improve customer service in your company or organisation:
- How to Improve Customer Service
- Dealing With Difficult Behaviour
- Handling Customer Complaints
- Understanding Customer Needs
- Meeting Customer Needs
- Engaging With Your Customers
- Delighting Your Customers
- Empowering Your Staff to Support Customers
- Developing a Customer Service Training Programme
- Customer Service Training Ideas
- Creating Customer Focused Processes
- Introduction to Mystery Shopping
A guide to help you improve idea generation and become more creative in your thought processes:
Practical guides to successful group facilitation:
Useful guides to some key performance management related topics:
Practical tips for psychometric test preparation:
Essential guides to new staff induction:
Team building guides, including tips to help promote high performing teams:
Practical tips to reduce stress and help improve time management:
Practical articles on a variety of topics: