Conflict resolution course


Workplace conflict

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one-day course
Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

This one-day conflict resolution training course offers practical tips for managing conflict at work and introducing an effective conflict management strategy.

Target Audience

Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Please note: We also offer a separate one-day Conflict and Resilience Course for customer-facing staff.

Course Aim

The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace. It should build on previous training, skills and knowledge of effective performance management.

Course Objectives

By the end of this one-day training course, the participants will have:

  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
  • Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrated their skills in resolving conflict and confrontation
  • Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts
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Course Overview

  • Current strategies for handling conflict in the workplace
    • Defining confrontation
    • Identifying where you focus your attention and energy
    • Role of managing conflict in the workplace
    • Current conflict resolution strategies
    • Presentation, practice sessions in pairs with co-coaching, facilitated group review
  • Conflict styles
    • Thomas Kilmann Conflict Mode Instrument
    • Recognising different styles of conflict
    • Recognising your own preferred way of dealing with conflict
    • Identifying the impact of different conflict styles
    • Presentation, individual questionnaire and reflection, small group exercise and review
  • Process for managing conflict
    • Crosby’s conflict process
    • Reviewing different stages of the conflict process
    • Recognising contributions and potential conflict management strategies to change outcome
    • Presentation, individual reflection and pairs exercise, group review
  • Influencing and assertiveness styles
    • The wheel of influencing
    • Non verbal elements of influencing
    • Stating wants
    • Using consequences
    • Suggesting and proposing ideas
    • Giving feedback
    • Adapting to the situation with integrity
    • Presentation, pairs exercise and practice, facilitated group review
  • Conflict resolution activities
    • Testing out the use of current and new confrontation management strategies
    • Practice sessions in pairs or trios, facilitated group review
  • Action planning and reflection
    • Review of learning and action planning, course feedback
    • Individual reflection and action planning exercise, facilitated group review

The conflict resolution training will be supported with:

  • An optional participant pre-course questionnaire and/or pre-course reading to prepare for the training
  • A colour printed workbook with tips, techniques and space for personal notes

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Written by Kim Larkins

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Download the course overview for conflict resolution, by clicking the link below:

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Very useful and relevant. Learned, what I hope will be, effective strategies for implementation.
Frank Taylor – Vice Principal Veterinary Studies, The College of Animal Welfare


Really skilled trainer. Lots of theory that’s usable.
Marjolein, Team Lead, Catawiki


Very personable, patient trainer – seemed flexible to our comments, despite not working in our company/sector.
Alex Wordsworth, Head of Production, PIAS Production


Very thought provoking and helpful. Has made me consider how I interact with clients.
Jack Stephenson, Production Manager, Key/Breed


Have done all three courses and they have all been brilliant. I have learnt a lot and have been able to implement in my role.

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Booking Information

The conflict resolution course is delivered as “in-house training” at your business premises anywhere in the UK, or at a venue of your choice.
Contact us for pricing or to discuss your needs.

Training Dates

Flexible to suit client needs.

In-House Training Locations

We can deliver in-house conflict management training courses to companies across the UK, with local trainers in the following locations:

  • London and the South East
  • The Thames Valley – including Reading, Slough, Maidenhead, Oxford and Swindon
  • Cambridge
  • Exeter
  • Norwich and East Anglia
  • Leeds and Bradford
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Devon, Cornwall and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

A few of our clients...