Conflict Management Course

Learn effective conflict resolution techniques for the workplace

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Workplace conflict

Conflict Resolution Course

Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

This one-day conflict resolution training course offers practical tips for managing conflict at work and introducing an effective conflict management strategy.

The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace. It should build on previous training, skills and knowledge of effective performance management.

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Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Please note: We also offer a one-day Conflict and Resilience Course for customer-facing staff.

Course objectives

By the end of this one-day training course, the participants will have:

  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
  • Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrated their skills in resolving conflict and confrontation
  • Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts

See course outline

Current strategies for handling conflict in the workplace

  • Defining confrontation
  • Identifying where you focus your attention and energy
  • Role of managing conflict in the workplace
  • Current conflict resolution strategies
  • Presentation, practice sessions in pairs with co-coaching, facilitated group review

Conflict styles

  • Thomas Kilmann Conflict Mode Instrument
  • Recognising different styles of conflict
  • Recognising your own preferred way of dealing with conflict
  • Identifying the impact of different conflict styles
  • Presentation, individual questionnaire and reflection, small group exercise and review

Process for managing conflict

  • Crosby’s conflict process
  • Reviewing different stages of the conflict process
  • Recognising contributions and potential conflict management strategies to change outcome
  • Presentation, individual reflection and pairs exercise, group review

Influencing and assertiveness styles

  • The wheel of influencing
  • Non verbal elements of influencing
  • Stating wants
  • Using consequences
  • Suggesting and proposing ideas
  • Giving feedback
  • Adapting to the situation with integrity
  • Presentation, pairs exercise and practice, facilitated group review

Conflict resolution activities

  • Testing out the use of current and new confrontation management strategies
  • Practice sessions in pairs or trios, facilitated group review

Action planning and reflection

  • Review of learning and action planning, course feedback
  • Individual reflection and action planning exercise, facilitated group review

The conflict resolution training will be supported with:

  • An optional participant pre-course questionnaire and/or pre-course reading to prepare for the training
  • A colour printed workbook with tips, techniques and space for personal notes

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Standard UK course pricing - conflict resolution

The pricing below is for delivering the conflict resolution course on a weekday, for the specified number of participants. Prices exclude travel expenses and optional workbook printing. We supply a free PDF for our client to print the training materials.

One-day course…
  • 3-4 participants £895 +VAT
  • 5-6 participants £950 +VAT
  • 7-12 participants £995 +VAT
Type of course: In-house

Our conflict management training is run at the business premises of our client, on an agreed date. The minimum number of course participants is 3, read why.

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What's included

Our prices already include some tailoring of the course to your business needs, as standard. For example, we will embed your own work-based scenarios into the training, at no additional cost. Alternatively, to discuss a fully bespoke course…

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Discount pricing

Some additional discounts are available for not-for-profit organisations, the NHS and Public Sector, as well as registered charities…

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In-House Training Locations

We deliver in-house conflict management training for companies right across the UK and have local trainers covering the following areas:

  • London and the South East
  • The Thames Valley – including Slough, Maidenhead, Oxford and Swindon
  • Cambridge
  • Norwich and East Anglia
  • Leeds and Bradford
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Exeter and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

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Testimonials from previous attendees

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Complete our contact form and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.

If you prefer, you can email us your enquiry.

Minimum No. of Course Participants is 3, read why