Lyn ReesTraining Account Manager
Areas of expertise
- Account Management
- Customer Service
- Sales
- Training Coordination
Responsibilities
- Training account management
- Bespoke training needs analysis
- CRM system
- Training contract preparation
- Trainer liaison
Lyn Rees, Training Account Manager, acts as the main point of contact for new and existing KSL clients, including answering initial website enquiries. In this capacity, she helps develop the right training solution for prospective new clients, as well as scoping the further training needs of our growing corporate client base.
Lyn also liaises with the client to fully scope their training and development requirements, to help ensure the training deliverables fully meet their needs.
In addition, Lyn benchmarks client satisfaction at the end of any training assignment, including emailing clients summarised participant feedback from each session. As well as this, she follows up with our clients to see how well the participants’ learning has been applied.