People Management
- Communication Skills
- Sales Skills
- Time Management
- Team Building
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training course telesales training
Telesales Training
Course Synopsis
Learn how to develop great telephone sales skills with this in house telesales training course with advanced tips and techniques for successful telephone selling.
Target Audience
In company training for individuals who are responsible for achieving sales for their organisation through making telesales calls or other forms of telephone sales techniques.
Course Objectives
To provide participants with the telesales skills, knowledge and confidence to effectively sell over the telephone their organisation's products/services
Programme Topics
- Psychology of selling
- Basic principles of selling
- Developing a positive mental attitude
- Behaviours of an effective telesales person
- Identifying, understanding and matching customers' needs with your products/services
- Telephone communication - what to say and how to say it
- Asking for the business
- Overcoming objections
- Evaluating your own telephone sales techniques
- Agree action for the future for continual development
Methods
- Trainer presentation and input
- Group discussion
- Questionnaires
- Individual and small group exercises
- Workbook
- Review
- Action plan
Quick Contact
Telesales Training Course
- Duration 1 day
- Available as in-company training only
- For 6 - 12 participants
- KSL Training delivered
by MCIPD training consultants
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KSL Training, 4 Water Lane, Greenham, Newbury, Berkshire, RG19 8SS, UK
Tel: +44 (0) 845 224 3971 |