Telephone Sales Training

Course Synopsis

Learn how to develop great telephone sales skills with this telesales training course run in-house, which provides advanced tips and techniques for successful telephone selling.

Target Audience

In company training for individuals who are responsible for achieving sales for their organisation through making telesales calls with a requirement for finely honed telephone sales techniques.

Course Objectives

To provide participants with the telesales skills, knowledge and confidence to effectively sell over the telephone their organisation's products/services

Programme Topics

Psychology of selling
Basic principles of selling
Developing a positive mental attitude
Behaviours of an effective telesales person
Identifying, understanding and matching customers' needs with your products/services
Telephone communication - what to say and how to say it
Asking for the business
Overcoming objections
Evaluating your own telephone sales techniques
Agree action for the future for continual development following the telesales course

Methods

Trainer presentation and input
Group discussion
Questionnaires
Individual and small group exercises
Workbook
Review
Action plan

Where we Work

We deliver in-house telephone sales training courses to companies across the UK including the following locations:

London and the South East
Cambridge
Norwich and East Anglia
Leeds and Bradford
Oxford and Swindon
Manchester and the North West
Southampton and Bournemouth

Birmingham and the Midlands
Nottingham
Bristol
Cardiff and South Wales
Exeter and the South West
Newcastle
Glasgow and Edinburgh, Scotland

Note: Our telesales training course can also be run in other UK cities and regions.

The course was well organised, efficient, good pace, enthusiastic. Clear instruction with sufficient time for exercises and breaks. Highly recommended.

Primary Care Worker

NHS