Professional training courses at budget pricesTelephone sales training course (telesales)

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Telephone Sales Training

Course Synopsis

Learn how to develop great telephone sales skills with this telesales training course run in-house, which provides advanced tips and techniques for successful telephone selling.

Target Audience

In company training for individuals who are responsible for achieving sales for their organisation through making telesales calls with a requirement for finely honed telephone sales techniques.

Course Objectives

To provide participants with the telesales skills, knowledge and confidence to effectively sell over the telephone their organisation's products/services

Programme Topics

  • Psychology of selling
  • Basic principles of selling
  • Developing a positive mental attitude
  • Behaviours of an effective telesales person
  • Identifying, understanding and matching customers' needs with your products/services
  • Telephone communication - what to say and how to say it
  • Asking for the business
  • Overcoming objections
  • Evaluating your own telephone sales techniques
  • Agree action for the future for continual development following the telesales course

Methods

  • Trainer presentation and input
  • Group discussion
  • Questionnaires
  • Individual and small group exercises
  • Workbook
  • Review
  • Action plan

Where we Work

We deliver in-house telephone sales training courses to companies across the UK including the following locations:

  • London and the South East
  • Cambridge
  • Norwich and East Anglia
  • Leeds and Bradford
  • Oxford and Swindon
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Exeter and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

Note: Our telesales training course can also be run in other UK cities and regions.

Telesales techniques training courses
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The course was well organised, efficient, good pace, enthusiastic. Clear instruction with sufficient time for exercises and breaks. Highly recommended.

Primary Care Worker

NHS