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Effective Communication Skills

Course Synopsis

This in-company run UK training course, focuses on developing effective communication skills in the workplace. You will improve your verbal and non-verbal communications skills to increase your professional and personal impact with others in business.

Target Audience

This one day in-house training course will enhance each participant’s communication skills and awareness in communicating more effectively with colleagues and customers to ensure successful outcomes.

Course Objectives

To enable participants to:

  • Recognise different styles of communication and how to adapt their communication style and method to create understanding and rapport with others.
  • Understand the role of body language and voice tone in effective communications.
  • Reflect on different methods of communication and decide when each is most suitable.

Programme Topics

  • Forms of communication
  • Giving verbal instructions
  • Active listening
  • Styles of communication
  • Communication methods
  • Body language
  • Voice tone and projection
  • First impressions
  • Building rapport
  • Communication practice sessions
  • Learning review and action planning for the future

Methods

  • Trainer presentation and facilitation
  • Self assessment communication styles questionnaire
  • Paired and small group activities/exercises
  • Group discussion
  • Practice sessions
  • Workbook with effective communication tips and techniques

Where we Work

We deliver in-house communication skills training to companies across the UK including the following locations:

  • London and the South East
  • Cambridge
  • Norwich and East Anglia
  • Leeds and Bradford
  • Oxford and Swindon
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Exeter and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

Note: Communications skills training courses are also offered in other UK cities and regions.

In-house communication skills training course
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Excellent! Very informative. We covered a great deal and had a lot of interaction. I really enjoyed it.

Keith Gardiner

Fort Dodge Animal Health