Effective Communication Skills

Course Synopsis

This in-company run UK training course, focuses on developing effective communication skills in the workplace. You will improve your verbal and non verbal communication skills to increase your professional and personal impact with others in business.

Target Audience

This one day in-house training course will enhance each participant’s communication skills and awareness in communicating more effectively with colleagues and customers to ensure successful outcomes.

Course Objectives

To enable participants to:

Recognise different styles of communication and how to adapt their communication style and method to create understanding and rapport with others.
Understand the role of body language and voice tone in effective communication.
Reflect on different methods of communication and decide when each is most suitable.

Programme Topics

Forms of communication
Giving verbal instructions
Active listening
Styles of communication
Communication methods
Body language
Voice tone and projection
First impressions
Building rapport
Communication practice sessions
Learning review and action planning for the future

Methods

Trainer presentation and facilitation
Self assessment communication styles questionnaire
Paired and small group activities/exercises
Group discussion
Practice sessions
Workbook with effective communication tips and techniques

In-house communication skills training course

Excellent! Very informative. We covered a great deal and had a lot of interaction. I really enjoyed it.

Keith Gardiner

Fort Dodge Animal Health