In-company skills training course for dealing with difficult people and managing difficult behaviour
 
 
Dealing with difficult behaviour training course

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Dealing with Difficult People

Course Synopsis

This skills promoting training course is aimed at managing and dealing with difficult people in a business environment. You will gain insights into what constitutes difficult people, difficult employees and bad behaviour. You will increase your skill and knowledge in managing positive and negative behaviour and ultimately increase your effectiveness in handling those difficult and challenging situations.

Target Audience

In house training for individuals wishing to acquire an insight into why people behave in difficult ways and develop strategies and techniques for dealing with difficult behaviour.

Course Objectives

To enable participants to:

  • Consider the causes of difficult behaviour
  • Recognise different behaviour types and how to deal with them
  • Consider the effect of their behaviour on others
  • Learn techniques to deal with angry people
  • Practice a 6-step approach to deal with difficult behaviour
  • Deliver feedback assertively

Programme Topics

  • Types of difficult behaviour
  • Effects of behaviour
  • Anger management
  • Dealing with difficult behaviour
  • Giving feedback

Methods

  • Trainer presentation and input
  • Individual and small group exercises
  • Group discussion
  • Workbook
 
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Quick Contact
Name: Email: Phone: Enquiry:
Difficult People Course
  • Duration 1 day
  • Available as in-company training only
  • For 6 - 12 participants
  • Professional course delivery
    by MCIPD trainers

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KSL Training, 4 Water Lane, Greenham, Newbury, Berkshire, RG19 8SS, UK
Tel: +44 (0) 845 224 3971 |