People Management
- Communication Skills
- Sales Skills
- Time Management
- Team Building
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training course dealing with difficult people
Dealing with Difficult People
Course Synopsis
This skills promoting training course is aimed at managing and dealing with difficult people in a business environment. You will gain insights into what constitutes difficult people, difficult employees and bad behaviour. You will increase your skill and knowledge in managing positive and negative behaviour and ultimately increase your effectiveness in handling those difficult and challenging situations.
Target Audience
In house training for individuals wishing to acquire an insight into why people behave in difficult ways and develop strategies and techniques for dealing with difficult behaviour.
Course Objectives
To enable participants to:
- Consider the causes of difficult behaviour
- Recognise different behaviour types and how to deal with them
- Consider the effect of their behaviour on others
- Learn techniques to deal with angry people
- Practice a 6-step approach to deal with difficult behaviour
- Deliver feedback assertively
Programme Topics
- Types of difficult behaviour
- Effects of behaviour
- Anger management
- Dealing with difficult behaviour
- Giving feedback
Methods
- Trainer presentation and input
- Individual and small group exercises
- Group discussion
- Workbook
- Duration 1 day
- Available as in-company training only
- For 6 - 12 participants
- Professional course delivery
by MCIPD trainers
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KSL Training, 4 Water Lane, Greenham, Newbury, Berkshire, RG19 8SS, UK
Tel: +44 (0) 845 224 3971 |