People Management
- Communication Skills
- Sales Skills
- Time Management
- Team Building
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training course customer service skills
Customer Service Skills
Course Synopsis
Learn effective customer service skills in this interactive in-company training course aimed at improving important interpersonal skills necessary to provide good customer service.
Target Audience
This course provides in-house training for individuals who are responsible for providing better customer service.
Course Objectives
To provide participants with the skills and knowledge necessary to deliver effective customer service to internal and external customers.
Programme Topics
- My customer = my responsibility
- What every day customer service excellence looks like in your organisation
- How your organisation can achieve every day excellence, tomorrow, next week and next month
- Exploration of good customer service (product, material & personal)
- Recognise how you can personally achieve excellence, tomorrow, next week, next month
- Production of individual action plan
Methods
- Trainer presentation and input
- Group discussion
- Questionnaires
- Individual and small group exercises
- Workbook
Quick Contact
Customer Service Course
- Duration 1 day
- Available as in-company training only
- For 6 - 12 participants
- Run by professional
MCIPD trainers
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KSL Training, 4 Water Lane, Greenham, Newbury, Berkshire, RG19 8SS, UK
Tel: +44 (0) 845 224 3971 |