UK in-company run customer service training course aimed at improving customer service skills
 
 
Customer service training course

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Customer Service Skills

Course Synopsis

Learn effective customer service skills in this interactive in-company training course aimed at improving important interpersonal skills necessary to provide good customer service.

Target Audience

This course provides in-house training for individuals who are responsible for providing better customer service.

Course Objectives

To provide participants with the skills and knowledge necessary to deliver effective customer service to internal and external customers.

Programme Topics

  • My customer = my responsibility
  • What every day customer service excellence looks like in your organisation
  • How your organisation can achieve every day excellence, tomorrow, next week and next month
  • Exploration of good customer service (product, material & personal)
  • Recognise how you can personally achieve excellence, tomorrow, next week, next month
  • Production of individual action plan

Methods

  • Trainer presentation and input
  • Group discussion
  • Questionnaires
  • Individual and small group exercises
  • Workbook
 
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Quick Contact
Name: Email: Phone: Enquiry:
Customer Service Course
  • Duration 1 day
  • Available as in-company training only
  • For 6 - 12 participants
  • Run by professional
    MCIPD trainers

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KSL Training, 4 Water Lane, Greenham, Newbury, Berkshire, RG19 8SS, UK
Tel: +44 (0) 845 224 3971 |