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Customer Service Training

Course Synopsis

In this one day customer service skills training course we will teach you how to improve customer service at every level of your organisation, helping you to raise the standards of customer service and ultimately win new business whilst retaining your current customer base.

For tailored training in customer service, please contact us directly to discuss how we can provide you with the skills training and service you are seeking.

Target Audience

Our customer service training courses provide in-house training for individuals who are in customer facing roles and can be tailored for all levels of the organisation.

Course Objectives

To develop the skills to offer exceptional service and to empower participants to provide effective solutions to customer problems.

Programme Topics

  • The organisation’s values
  • What differentiates us from our competitors
  • What our customers think of our service
  • Sharing our own experiences of good and bad customer service
  • First impressions – exercise sampling service from other companies
  • The importance of providing high standards of accuracy, flexibility, personal consideration and courtesy
  • Putting yourself in the customers’ shoes
  • Service recovery – turning disappointment into delight

Methods

  • Trainer presentation and input
  • Group discussion
  • Questionnaires and quizzes
  • Individual and small group exercises
  • Workbook with great customer service skills tips and techniques

Resources

Try our free customer service tips to help your business survive the recession through delivering great customer service at every level.

Where we Work

We deliver in-house customer service training to companies across the UK including the following locations:

  • London and the South East
  • Cambridge
  • Norwich and East Anglia
  • Leeds and Bradford
  • Oxford and Swindon
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Exeter and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

Note: Training courses in customer service skills are also offered in other UK cities and regions.

In-house customer service skills training course
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Very interesting and an eye opener. I feel I've learnt how to deal with difficult customers and how to apply the techniques.

Samantha Medlock

Holdfast Training Services