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training course customer service skills
Customer Service Skills Training
Course Synopsis
In this one day customer service skills training course we will teach you how to improve customer service at every level of your organisation, helping you to raise the standards of customer service and ultimately win new business whilst retaining your current customer base.
For tailored training in customer service, please contact us directly to discuss how we can provide you with the skills training and service you are seeking.
Target Audience
This course provides in-house training for individuals who are in customer facing roles and can be tailored for all levels of the organisation.
Course Objectives
To develop the skills to offer exceptional services and to empower participants to provide effective solutions to customer problems.
Programme Topics
- The organisation’s values
- What differentiates us from our competitors
- What our customers think of our service
- Sharing our own experiences of good and bad customer service
- First impressions – exercise sampling service from other companies
- The importance of providing high standards of accuracy, flexibility, personal consideration and courtesy
- Putting yourself in the customers’ shoes
- Service recovery – turning disappointment into delight
Methods
- Trainer presentation and input
- Group discussion
- Questionnaires and quizzes
- Individual and small group exercises
- Workbook with great customer service skills tips and techniques
Resources
Try our free customer service tips to help your business survive the recession through delivering great customer service at every level.
- Duration 1 day
- Available as in-company training only
- For 3 - 12 participants
- Run by professional
CIPD trainers
Very interesting and an eye opener. I feel I’ve learnt how to deal with difficult customers and how to apply the techniques.
Samantha Medlock,
Holdfast Training Services
KSL Training, 4 Water Lane, Greenham, Newbury, Berkshire, RG19 8SS, UK
Tel: +44 (0) 845 224 3971 | Contact Us |