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training course conflict resolution skills
Conflict Resolution
Course Synopsis
During our in-house run conflict resolution skills training course you will learn how to deal with conflict in the workplace and effectively manage confrontation situations to resolve interpersonal and business conflict.
Target Audience
An in company course for individuals needing to acquire conflict resolution strategies in order to increase their impact at resolving conflict in the workplace.
Course Objectives
To provide participants with the skills and knowledge and confidence to effectively handle confrontation situations and resolve conflict in the workplace
Programme Topics
- Define confrontation and conflict
- Recognise your role in dealing with confrontation
- Proactive versus reactive approach - how to reduce confrontation
- Identify the skills and qualities to successfully deal with confrontation
- Recognise your own influencing style
- Know how to adapt your influencing style to more successfully connect with others
- Understand the various styles of 'conflict resolution' and when to use or not use each of the styles
- Identify the top ten tips to deal with confrontation
- Demonstrate how to deal with confrontation
- Action planning for the future
Methods
- Trainer presentation and input
- Individual and small group exercises
- Group discussion
- Questionnaires
- Role play practice
- Duration 1 day
- Available as in-company training only
- For 3 - 12 participants
- Run
by MCIPD trainers
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KSL Training, 4 Water Lane, Greenham, Newbury, Berkshire, RG19 8SS, UK
Tel: +44 (0) 845 224 3971 |