Conflict Resolution Training

Course Synopsis

During our in-house run conflict resolution management training course you will learn how to deal with conflict in the workplace and effectively manage confrontation situations to resolve interpersonal and business conflict.

Target Audience

An in-company course for individuals needing to develop conflict resolution techniques and strategies in order to increase their impact at resolving conflict in the workplace.

Course Objectives

To provide participants with the skills and knowledge and confidence to effectively handle confrontation situations and resolve conflict in the workplace

Programme Topics

Define confrontation and conflict
Recognise your role in dealing with confrontation
Proactive versus reactive approach - how to reduce confrontation
Identify the skills and qualities to successfully deal with confrontation
Recognise your own influencing style
Know how to adapt your influencing style to more successfully connect with others
Understand the various styles of 'conflict resolution' and when to use or not use each of the styles
Identify the top ten tips to deal with confrontation
Demonstrate how to deal with confrontation
Action planning for the future

Methods

Trainer presentation and input
Individual and small group exercises
Group discussion
Questionnaires
Role play practice

The course was well organised, efficient, good pace, enthusiastic. Clear instruction with sufficient time for exercises and breaks. Highly recommended.

Primary Care Worker

NHS