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Conflict Resolution Training

Course Synopsis

During our in-house run conflict resolution management training course you will learn how to deal with conflict in the workplace and effectively manage confrontation situations to resolve interpersonal and business conflict.

Target Audience

An in-company course for individuals needing to develop conflict resolution techniques and strategies in order to increase their impact at resolving conflict in the workplace.

Course Objectives

To provide participants with the skills and knowledge and confidence to effectively handle confrontation situations and resolve conflict in the workplace

Programme Topics

  • Define confrontation and conflict
  • Recognise your role in dealing with confrontation
  • Proactive versus reactive approach - how to reduce confrontation
  • Identify the skills and qualities to successfully deal with confrontation
  • Recognise your own influencing style
  • Know how to adapt your influencing style to more successfully connect with others
  • Understand the various styles of 'conflict resolution' and when to use or not use each of the styles
  • Identify the top ten tips to deal with confrontation
  • Demonstrate how to deal with confrontation
  • Action planning for the future

Methods

  • Trainer presentation and input
  • Individual and small group exercises
  • Group discussion
  • Questionnaires
  • Role play practice

Where we Work

We deliver in-house conflict resolution training to companies across the UK including the following locations:

  • London and the South East
  • Cambridge
  • Norwich and East Anglia
  • Leeds and Bradford
  • Oxford and Swindon
  • Manchester and the North West
  • Southampton and Bournemouth
  • Birmingham and the Midlands
  • Nottingham
  • Bristol
  • Cardiff and South Wales
  • Exeter and the South West
  • Newcastle
  • Glasgow and Edinburgh, Scotland

Note: Training courses are also offered in other UK cities and regions.

In-house conflict resolution courses
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The course was well organised, efficient, good pace, enthusiastic. Clear instruction with sufficient time for exercises and breaks. Highly recommended.

Primary Care Worker

NHS