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training course better communication
Communication Skills
Course Synopsis
This effective communication skills training course is focused on communicating a professional image and improving verbal and interpersonal communication. To set the tone to effective communicating, you will learn key skills on how to communicate with impact, dress for success and raise your professional image.
Target Audience
The course provides in company training for individuals who need to improve their professional business communication skills for dealing with customers and colleagues successfully to ensure good long-term relationships.
Course Objectives
To enable participants to:
- Reflect on key methods involved in better communication and decide when each is most suitable
- Consider the different aspects that contribute to a professional image
- Reflect upon how their personal appearance affects others' perception of themselves
- Understand the role of body language and tone in strong communication
- Understand the importance of active listening
Programme Topics
- Key methods of communication
- Professional image
- Personal appearance
- People's perceptions
- Body language
- Voice tone
- Active listening
Methods
- Trainer presentation and facilitation
- Paired and small group activities/exercises
- Group discussion
- Workbook
- Duration 1 day
- Available as in-company training only
- For 3 - 12 participants
- KSL Training delivered
by CIPD trainers
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KSL Training, 4 Water Lane, Greenham, Newbury, Berkshire, RG19 8SS, UK
Tel: +44 (0) 845 224 3971 | Contact Us |