Assertiveness Skills Course

Course Synopsis

Learn how to be more assertive, with our assertiveness skills training course aimed at improving communication in the workplace. This in-house course is run in the UK by qualified CIPD trainers.

Target Audience

This is an in-company assertiveness training course for individuals who want to develop their assertiveness skills.

Course Objectives

To provide participants with the skills and knowledge and confidence to be more assertive in various business situations.

Programme Topics

What is assertive behaviour
Benefits of assertiveness (for you and your organisation)
Recognise aggression, indirect aggression and submissive behaviours
Identify how best to deal with different behaviour styles
Rational and irrational thoughts
Saying no assertively and sticking to it!
Responding to criticism
Rights & beliefs
Developing assertiveness skills to give feedback
Demonstrating being assertive
Action plan for the future

Methods

Trainer presentation and input
Self assessment questionnaires
Individual and small group exercises
Group discussion
Case studies
Role plays
Workbook containing tips and techniques summarising the assertiveness skills training

Excellent course and thoroughly enjoyed it!

James Fairweather

The Blue Skies Partnership