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training course assertiveness skills
Assertivess Skills Course
Course Synopsis
Learn how to be more assertive, with our assertiveness skills course aimed at improving communication in the workplace. This training course is run in the UK by qualified MCIPD trainers.
Target Audience
In company training for individuals who want to develop their assertiveness skills.
Course Objectives
To provide participants with the skills and knowledge and confidence to be more assertive in various business situations.
Programme Topics
- What is assertive behaviour
- Benefits of assertive behaviour (for you and your organisation)
- Recognise aggression, indirect aggression and submissive behaviours
- Identify how best to deal with different behaviour styles
- Rational and irrational thoughts
- Saying no assertively and sticking to it!
- Responding to criticism
- Rights & beliefs
- Using assertiveness to give feedback
- Demonstrating being assertive
- Action plan for the future
Methods
- Trainer presentation and input
- Self assessment questionnaires
- Individual and small group exercises
- Group discussion
- Case studies
- Role plays
- Workbook
Quick Contact
Assertiveness Course
- Duration 1 day
- Available as in-company training only
- For 6 - 12 participants
- KSL Training delivered
by MCIPD trainers
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KSL Training, 4 Water Lane, Greenham, Newbury, Berkshire, RG19 8SS, UK
Tel: +44 (0) 845 224 3971 |